Overview
Work History
Skills
Timeline
Generic

Lillian Reed

Airway Heights,WA

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Manager

Walmart
04.2024 - 11.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Team Lead

Little Caesars Pizza
10.2019 - 09.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Prepared deposits and paid monthly bills for the business.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

Customer Service Manager

Walmart
04.2024 - 11.2024

Customer Service Representative

Walmart
10.2021 - Current

Team Lead

Little Caesars Pizza
10.2019 - 09.2021

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Lillian Reed