Lillian Reed
Airway Heights,WA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
Walmart
04.2024 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Team Lead
Little Caesars Pizza
10.2019 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Prepared deposits and paid monthly bills for the business.
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service Manager
Walmart
04.2024 - 11.2024
Customer Service Representative
Walmart
10.2021 - Current
Team Lead
Little Caesars Pizza
10.2019 - 09.2021