Lillian Robinson
Okemos
Summary
Business Analyst with a strong background in compliance and process improvement. Expertise in enhancing training programs and developing efficient workflows that ensure accuracy and regulatory adherence. Proficient in data analysis and stakeholder communication, delivering solutions that improve team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Underwriting Technician II
Servicing Carrier
03.2022 - Current
- Recognized as underwriting subject matter expert, driving policy requirement development and ensuring compliance.
- Guided team members on underwriting and compliance, mentoring new hires and resolving stakeholder inquiries.
- Identified training inconsistencies and partnered with Learning & Growth to enhance training materials.
- Delivered expert customer support via Webex, training new hires in accurate policy guidance.
- Designed Excel-based underwriting toolkit with complex formulas for real-time guidance calculations.
Compliance & Quality Specialist (Working Out of Class)
Servicing Carrier
11.2024 - 06.2025
- Monitored WCIP compliance activities and regulatory updates to ensure adherence.
- Evaluated impacts of changes, proposing necessary adjustments to systems and processes.
- Collaborated with IT teams to validate requirements and track testing outcomes in JIRA.
- Conducted monthly audits of policies and transactions, translating findings into actionable insights.
- Managed service requests and troubleshot system issues by tracking JIRA and Cherwell tickets.
Education
High School Diploma -
Okemos High School
06-2021
Associate of Science - Business Administration
Lansing Community College
Skills
- Regulatory Compliance
- Business & Compliance Analysis
- Requirements analysis
- Data Analysis & Reporting
- Workflow optimization
- IT collaboration
- Stakeholder engagement
- Training development
- Microsoft Office Suite
- Microsoft Office Suite
Certification
• Associate in General Insurance (AINS) - In Progress
• Certified Authority on Workers’ Compensation (CAWC)
• Certified Authority on Workers’ Compensation (CAWC)
Accomplishments
- Recipient of the 2024 Employee Excellence Award for contributions to compliance process improvements.
- Appointed to Quarterly Employee Council, advising CEO and other executives with candid feedback and contributing to forward-looking strategies that support the next generation of insurance.
References
References available upon request.
Timeline
Compliance & Quality Specialist (Working Out of Class)
Servicing Carrier
11.2024 - 06.2025
Underwriting Technician II
Servicing Carrier
03.2022 - Current
High School Diploma -
Okemos High School
Associate of Science - Business Administration
Lansing Community College