Candace Benson
Richardson,TX
Summary
Hardworking Underwriting Technician with over three years of experience in Auto Insurance. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure Underwriting position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Underwriting Technician
Geico
06.2020 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Named Top Underwriting Tech nationwide for productivity and accuracy.
Customer Service Associate
Geico
10.2017 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recipient of Chairman's Club awards.
Collections Specialist
Etan Industries
05.2008 - 06.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Audited agent payments for accuracy.
Education
No Degree - Business Administration
University of Kentucky
Lexington, KYNo Degree - Paralegal Studies
El Centro College
Dallas, TXSkills
- Organizational skills
- Microsoft Office proficiency
- Conflict resolution
- Ethical conduct
- Interpersonal skills
- Multitasking
- Active listening
- Risk assessment
- Data interpretation
- Time management
- Customer service
- Professionalism
- Insurance knowledge
- Attention to detail
- Regulatory compliance
- Technical underwriting
- Policy Quoting and Pricing
- Documentation
- Agent Support
Timeline
Underwriting Technician
Geico
06.2020 - Current
Customer Service Associate
Geico
10.2017 - 06.2020
Collections Specialist
Etan Industries
05.2008 - 06.2017
No Degree - Business Administration
University of Kentucky
No Degree - Paralegal Studies
El Centro College