Lillian Rowell
Omaha,NE
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
6
6
years of professional experience
Work History
Sr Patient Access Associate
Nebraksa Medicine
07.2023 - Current
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Club Pickup
Sam's Club
12.2022 - 05.2023
- Fulfilled Member Face n' Pull Orders, ensured accuracy of order and loaded all order items for members
- Provided members with customer service by resolving issues and concerns as well as promoting the company's products and services
- Completed work assignments and priorities by using policies, data, and resources
- Collaborated with managers, co-workers, and other business partners
Commercial Cleaner
All Handyman and Remodeling, LLC
01.2019 - 10.2022
- Weekly cleaning of common areas for a treatment/residential community
- Deep cleaning/disinfecting of entire office and residential facility in an effort to prevent the spread of COVID-19
- Replenished supply of hand soap, paper towels and other consumables
- Maintained safety protocols through safe handling of equipment and chemicals
Barista
Follett Bookstore
10.2021 - 04.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Stocked customer service stations with paper products or beverage preparation items
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Described menu items to customers and suggested products based on stated preferences
Bookstore Clerk
Follett Bookstore
07.2021 - 04.2022
- Receiving and processing incoming stock and materials
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Supported online orders by pulling and ringing merchandise for shipment
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Education
Associate of Applied Science - IT Generalist
Metropolitan Community College
Omaha, NE03-2025
Skills
- Professionalism and punctuality
- Workflow optimization
- Strong work ethic
- Team player
Accomplishments
Awarded making the Dean's List
Languages
American Sign Language
Professional Working
Timeline
Sr Patient Access Associate
Nebraksa Medicine
07.2023 - Current
Club Pickup
Sam's Club
12.2022 - 05.2023
Barista
Follett Bookstore
10.2021 - 04.2022
Bookstore Clerk
Follett Bookstore
07.2021 - 04.2022
Commercial Cleaner
All Handyman and Remodeling, LLC
01.2019 - 10.2022
Associate of Applied Science - IT Generalist
Metropolitan Community College
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