Lisbeth Peña Gonzalez
Bellevue
Summary
- Three Years of customer service experience within fast food and healthcare
- Effective Communication and problem solving skills
- Function Effectively under pressure
- Team Player
- Ability to adapt to new environments
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr Patient Access Associate
Nebraska Medicine
Omaha, NE
07.2023 - Current
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
Counter Help
Panda Express
Papillion, NE
02.2021 - 04.2023
- Kept track of customer orders efficiently, minimizing errors.
- Supported catering efforts by assembling large-scale orders with attention to detail and punctuality for client satisfaction.
- Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
Education
No Degree - General Studies
Metropolitain Community College
Omaha, NE05-2026
High School Diploma -
Bryan High School
Omaha, NE05-2022
Skills
- Customer service
- Problem-solving
- Strong empathy
- Multitasking and organization
- Team collaboration
- Friendly and outgoing
- Flexible schedule
Certification
Basic Life Support BLS
Languages
Spanish
Native or Bilingual
Timeline
Sr Patient Access Associate
Nebraska Medicine
07.2023 - Current
Counter Help
Panda Express
02.2021 - 04.2023
No Degree - General Studies
Metropolitain Community College
High School Diploma -
Bryan High School