Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisbeth Peña Gonzalez

Bellevue

Summary

  • Three Years of customer service experience within fast food and healthcare
  • Effective Communication and problem solving skills
  • Function Effectively under pressure
  • Team Player
  • Ability to adapt to new environments

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr Patient Access Associate

Nebraska Medicine
07.2023 - Current
  • Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
  • Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.

Counter Help

Panda Express
02.2021 - 04.2023
  • Kept track of customer orders efficiently, minimizing errors.
  • Supported catering efforts by assembling large-scale orders with attention to detail and punctuality for client satisfaction.
  • Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
  • Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
  • Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.

Education

No Degree - General Studies

Metropolitain Community College
Omaha, NE
05-2026

High School Diploma -

Bryan High School
Omaha, NE
05-2022

Skills

  • Customer service
  • Problem-solving
  • Strong empathy
  • Multitasking and organization
  • Team collaboration
  • Friendly and outgoing
  • Flexible schedule

Certification

Basic Life Support BLS

Languages

Spanish
Native or Bilingual

Timeline

Sr Patient Access Associate

Nebraska Medicine
07.2023 - Current

Counter Help

Panda Express
02.2021 - 04.2023

No Degree - General Studies

Metropolitain Community College

High School Diploma -

Bryan High School

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Lisbeth Peña Gonzalez