Lillian Rudnik
Bellefonte,PA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Supervisor
Sheetz
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team Lead Sales Associate
Walmart
12.2018 - 01.2024
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
Teleservice Representative
Health Net, Centene
02.2014 - 12.2018
- Participated in ongoing training sessions to stay current with industry trends and boost performance in the teleservice role.
- Reduced escalations by effectively resolving conflicts through active listening, problem-solving skills, and professional demeanor during difficult conversations.
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
- Improved overall efficiency by offering suggestions for process improvements based on personal experience and observations in the role.
- Boosted service quality with thorough knowledge of company products, services, and policies.
- Troubleshot [Product or Service] problems, applying advanced understanding of offerings.
Education
GED -
Blacklick Valley High School
Nanty Glo, PA08.1981
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Process Monitoring and Improvement
Timeline
Supervisor
Sheetz
01.2024 - Current
Team Lead Sales Associate
Walmart
12.2018 - 01.2024
Teleservice Representative
Health Net, Centene
02.2014 - 12.2018
GED -
Blacklick Valley High School