Lillian Shand
Life Care Center
Tewksbury
1
Certification
18
years of professional experience
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Work History
Certified Nursing Assistant
1 Year- Assisted patients with daily living activities, enhancing comfort and dignity.
- Provided compassionate care, fostering positive relationships with patients and families.
- Documented patient progress accurately, ensuring compliance with healthcare standards.
- Trained new nursing assistants on protocols, enhancing team efficiency and patient care quality.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Licensed Nursing Assistant (LNA) Team Lead
5 Years- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Implemented infection control measures to ensure a safe environment for residents and staff.
- Assisted in maintaining accurate patient records, ensuring compliance with healthcare regulations.
- Trained new nursing assistants on best practices for resident care and facility protocols.
- Advocated for resident needs, ensuring their comfort and dignity within the care setting.
Medical Secretary
5 Years 4 Months- Managed patient scheduling to ensure optimal appointment flow and minimize wait times.
- Processed medical records with precision, maintaining confidentiality and compliance with regulations.
- Communicated effectively with healthcare providers to coordinate patient care and resolve inquiries.
- Implemented electronic health record systems, increasing data accuracy and accessibility for staff members.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer ofive information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Education
Nursing Assistant
High School Diploma
Skills
Medical Terminology
Order Entry
EMR Systems
Medical Records
Transcription
Patient Care
Medical Scheduling
Medical Office Experience
Computer Operation
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Bathing assistance
Compassionate
Alzheimer's and dementia care
Basic life support
Bedside manner
Vital signs monitoring
Electronic charting
Patient-focused care
Medical terminology
Companionship and emotional support
Documenting behaviors
Feeding assistance
Positioning patients
End-of-life care
Urinary catheter care
Ambulation assistance
Geriatric care
Inpatient care
Colostomy care
Blood glucose testing
Certification
- CNA - Certified Nursing Assistant
- BLS
Timeline
Certified Nursing Assistant
Life Care Center
08.2025 - CurrentRead More
Licensed Nursing Assistant (LNA) Team Lead
NH Odd Fellows Home, dba Presidential Oaks
08.2020 - 08.2025Read More
Medical Secretary
Dr. Paul Chervin, Neurology
09.2008 - 01.2014Read More
National Medical Academy
Nursing Assistant
Read More
Minuteman Technical High School
High School Diploma
Read More