Lillian Singleton
Topsham,ME
Summary
Dedicated and results-driven student with a strong background in customer service, business development, and social media marketing. Proven ability to enhance sales and brand presence through strategic marketing efforts. A highly motivated team player with strong leadership, communication, and problem-solving skills, seeking opportunities to gain professional experience and further develop business acumen. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Seadog Brewing Company
Topsham, USA
04.2023 - Current
- Provided exceptional customer service in a fast-paced restaurant environment
- Took orders, served food and beverages, and ensured customer satisfaction
- Managed multiple tables while maintaining a positive and welcoming atmosphere
- Assisted with restaurant cleanliness and organization
Assistant Manager
Lil Jam Cookies
Brunswick, USA
02.2021 - Current
- Increased sales by 1000% in one year through marketing and business development strategies
- Managed social media accounts, creating engaging content to boost brand awareness and customer engagement
- Assisted in strategic planning and implementation of business growth initiatives
- Provided excellent customer service by answering inquiries and ensuring a welcoming atmosphere
- Packaged and labeled cookies with accurate ingredient descriptions
- Maintained store cleanliness and organization to optimize the customer experience
Education
Bachelor’s Degree - Psychology, Business and Anthropology
Brandeis University
Waltham, MA05.2026
High School Diploma -
Cheverus High School
Portland, ME06.2022
Skills
- Communication
- Conflict resolution
- Problem-solving
- Social media management
- Business strategy
- Cash register operation
- Positive guest interactions
- Upselling techniques
- Inventory management
- Leadership
- Teamwork
- Adaptability
- Positive attitude
- Exceptional customer service
Volunteering & Community Engagement
- Youth Basketball Coach, Led training sessions and mentored young athletes at multiple sports camps.
- Childcare & Mentorship, Babysat and taught teamwork/communication skills to children ages 7-12.
Awards & Accomplishments
- Led Lil Jam Cookies to a 1000% increase in sales within a year.
- Contributed to the strategic development and branding of Lil Jam Cookies.
- Maine State Basketball Championship Winner (2022).
- Conducted consumer testing to improve product quality and customer satisfaction.
Timeline
Server
Seadog Brewing Company
04.2023 - Current
Assistant Manager
Lil Jam Cookies
02.2021 - Current
Bachelor’s Degree - Psychology, Business and Anthropology
Brandeis University
High School Diploma -
Cheverus High School
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