LILLIAN SMALLS
Charlotte,NC
Summary
Devoted medical customer service representative with advanced understanding of medical terminology and procedures, including ICD Coding. In additional to my medical customer service experience I am in the process of completing my pharmacy technician certification. With my knowledge of medical terminology and ICD and medication; I am looking forward to parlay those skills into the pharmacy field. Energetic and personable with compassionate bedside manner. Communicates with healthcare professionals across organizational levels.
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and
Customer-oriented medical agent with a great understanding of medical ethics and pharmacology. Adept at assisting pharmacists with filling prescriptions based on information and dosages provided by doctors. Committed to assisting customers by answering any questions or concerns about prescribed medications.
Overview
9
9
years of professional experience
Work History
Cashier
Fresh Market Inc.
10.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Optimum Customer Service Experience
- Greeted customers and answered any questions they had about the store's products and services.
Medical Customer Service Agent
Red Cross
01.2022 - 09.2023
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Esthetic Educator/Program Director
Coastal Advance Esthetic Education
08.2016 - 01.2022
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
Education
Certificate Of Technical Studies - Medical Billing And Coding
Wilkes Community College
Wilkesboro, NCEsthetic And Esthetic Educator Certification - Master Aesthetician
Academy of Cosmetology
North Charleston, SC01-2006
Associate of Arts - English
Charleston Southern University
Charleston, SC01-2000
Skills
- Payment Processing
- Customer Service
- Returns Processing
- Cash Register Operation
- POS Systems
- Customer Assistance
- Payment Collection
- Loyalty Program Promotion
- Written and Verbal Communication
- Issue Resolution
- Analytical
- Planning
- Interpersonal Communication
- MS Office
- Clerical Support
- Attention to Detail
- Decision-Making
- Troubleshooting
- ICD-9 Coding Experience
- Medical Terminology
- Document Scanning
- New Patient Chart Preparation
- Prescription Procedures
- Meeting Coordination
- Quality Control Checks
- HIPAA Compliance and Regulations
- Filing Systems Expertise
- Scheduling Appointments
- Medical Transcription
Timeline
Cashier
Fresh Market Inc.
10.2023 - Current
Medical Customer Service Agent
Red Cross
01.2022 - 09.2023
Esthetic Educator/Program Director
Coastal Advance Esthetic Education
08.2016 - 01.2022
Esthetic And Esthetic Educator Certification - Master Aesthetician
Academy of Cosmetology
Associate of Arts - English
Charleston Southern University
Certificate Of Technical Studies - Medical Billing And Coding
Wilkes Community College