Lillian Solomon
Gresham,SC
Summary
Motivated Team Member committed to contributing to business success. Focused on member satisfaction and team productivity. Ready to help team achieve our company goals.
Overview
4
4
years of professional experience
Work History
Teller
OnPoint Community Credit Union
Portland, OR
01.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
Team Member
Jamba Juice
Portland, OR
06.2023 - 01.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Barista
Dutch Bros Coffee
Portland, OR
10.2022 - 06.2023
- Recommending beverages based on a customer specific palette.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista/Shift Supervisor
Starbucks
Happy Valley, OR
07.2020 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Education
Half Of Associates -
Clackamas Community College
Oregon City, ORHigh School Diploma -
Clackamas Middle College
06.2021
Skills
- Complaint Resolution
- Workplace Safety
- Equipment Operation
- Cash Handling
- Equipment Maintenance
- Product Knowledge
- Complex Problem-Solving
- Positive Attitude
- Interpersonal skills
- Exceptional customer service
- Patience and Empathy
Timeline
Teller
OnPoint Community Credit Union
01.2024 - Current
Team Member
Jamba Juice
06.2023 - 01.2024
Barista
Dutch Bros Coffee
10.2022 - 06.2023
Barista/Shift Supervisor
Starbucks
07.2020 - 10.2022
Half Of Associates -
Clackamas Community College
High School Diploma -
Clackamas Middle College