Lillian Solomon
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Team Member
Jamba Juice
06.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Barista
Dutch Bros Coffee
10.2022 - 06.2023
- Recommending beverages based on a customer specific palette.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista/Shift Supervisor
Starbucks
07.2020 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Hostess
HOPS N' DROPS
04.2020 - 06.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Clackamas Middle College
Happy Valley, OR06.2021
Skills
- Complaint Resolution
- Workplace Safety
- Equipment Operation
- Cash Handling
- Customer Service
- Equipment Maintenance
- Product Knowledge
- Complex Problem-Solving
- Positive Attitude
- Interpersonal skills
Timeline
Team Member
Jamba Juice
06.2023 - Current
Barista
Dutch Bros Coffee
10.2022 - 06.2023
Barista/Shift Supervisor
Starbucks
07.2020 - 10.2022
Hostess
HOPS N' DROPS
04.2020 - 06.2020
High School Diploma -
Clackamas Middle College
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