Lillian Sottosanti
Schenectady,NY
Summary
Experienced professional with a versatile background spanning roles as a Starbucks shift supervisor, summer camp counselor on a military base, and Planet Fitness front desk worker. Proven expertise in customer service, leadership, communication, and adaptability. Skilled in managing operations, mentoring team members, fostering inclusive environments, and providing exceptional service across diverse settings. Eager to leverage this diverse skill set to contribute effectively in any role.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Guilderland, NY
06.2023 - Current
- Exhibits exceptional leadership abilities in high-pressure settings, while providing efficient and timely solutions to customer complaints
- Utilizing active listening techniques to understand customer needs and preferences , providing personal recommendations and enhancing satisfaction
- Maintain daily operations while managing up to 800 dollars in the safe and allocating 200 dollars across 6 cash register tills.
Youth Summer Camp Counselor
Watervliet Arsenal
Watervliet, NY
06.2021 - 08.2023
- Ensured the safety and well-being of children aged 6-12 in a summer camp setting on a military base through supervision and mentorship
- Enhanced camper behavior through the implementation of effective conflict resolution techniques, creating a harmonious and encouraging environment.
- Received specialized training in child development, first aid, and emergency procedures to ensure the safety and well-being of campers in a military environment
Front End Associate
Planet Fitness Gym
Clifton Park, NY
01.2023 - 05.2023
- Demonstrated strong problem solving skills when handling customer complaints or inquiries
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06-2022
Some College (No Degree) - Criminal Justice
Hudson Valley Community College
Troy, NYSkills
- Communication
- Leadership
- Empathy
- Adaptability
- Attention to Detail
- Problem Solving
- Coachable
Community service
- Dedicated to community service, with a focus on providing support to families in need. Experienced in creating food baskets, organizing gift drives, and volunteering at fundraising events aimed at benefiting local communities. Passionate about giving back, including adopting families during the holiday season to provide them with joy and support during difficult times.
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Front End Associate
Planet Fitness Gym
01.2023 - 05.2023
Youth Summer Camp Counselor
Watervliet Arsenal
06.2021 - 08.2023
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Some College (No Degree) - Criminal Justice
Hudson Valley Community College