Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Stevens

Fredericktown,MO

Summary

Dynamic customer service professional with a proven track record at Cap America, excelling in data entry and critical thinking moved up in my position in only 4 months. Recognized for enhancing operational efficiency and delivering exceptional support. A fast learner and dedicated team player, I thrive in challenging environments, ensuring client satisfaction and safety in every interaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cap America
Fredericktown
11.2024 - Current

Ensured high-quality customer support.

Entered data accurately and efficiently.

Streamlined organizational processes for better performance.

Adapted swiftly to new tasks and environments.

Coordinated email communications.

Showcased exceptional detail orientation.

Ensured accuracy through meticulous review.

Managed documentation processes efficiently.

Handled incoming calls efficiently.

Worked as a team to efficiently complete tasks

Night Manager

Harps Foods
Fredericktown, MO
08.2022 - 11.2024
  • Supervised nightly operations, ensuring compliance with safety and quality standards.
  • Trained staff on customer service best practices and operational procedures
  • Coordinated store security measures to protect assets and ensure employee safety
  • Mastered various store roles to enhance service quality.
  • Managed money
  • Functioned as an integral part of the team.

Home Health Caregiver

Covenant Care
Fredericktown, MO
08.2023 - 11.2023
  • Provided personal care assistance, including bathing, dressing, and grooming for clients.
  • Administered medications as prescribed, ensuring compliance with health guidelines.
  • Monitored client vital signs and reported changes to healthcare professionals.
  • Assisted clients with mobility and transferring between locations safely.
  • Balanced responsibilities of two positions before promotion to night manager at Harps.

Education

Mineral Area College
Park Hills, MO

High School Diploma -

Fredericktown High School
Fredericktown, MO
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fast learner
  • Team work
  • Positive attitude
  • Determination

Timeline

Customer Service Representative

Cap America
11.2024 - Current

Home Health Caregiver

Covenant Care
08.2023 - 11.2023

Night Manager

Harps Foods
08.2022 - 11.2024

Mineral Area College

High School Diploma -

Fredericktown High School
Lillian Stevens