Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Straiton

Spring,TX

Summary

Dynamic customer service professional with a proven track record at Montgomery County Animal Services, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and fostering strong relationships. Proficient in data entry and experienced in utilizing Web Chameleon Software.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Montgomery County Animal Services
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Kitchen Manager

Chipolte
10.2022 - 08.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Sales Associate

Matt's Cavalcade Of Comics
02.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Pet Pro Plus

PetSuites of America
05.2021 - 09.2021
  • Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
  • Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
  • Elevated overall guest experience by offering personalized playtime sessions catered to each pet''s preferences and energy levels.
  • Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.

Education

Environmental Science

Oregon State University
Corvallis, OR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Web Chameleon Software
  • Microsoft outlook

Timeline

Customer Service Representative

Montgomery County Animal Services
11.2023 - Current

Kitchen Manager

Chipolte
10.2022 - 08.2023

Sales Associate

Matt's Cavalcade Of Comics
02.2022 - 07.2022

Pet Pro Plus

PetSuites of America
05.2021 - 09.2021

Environmental Science

Oregon State University

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Lillian Straiton