Lillian Vega
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual individual with skills that turn prospects into customers. Utilizes engaging and personable demeanor to cultivate lasting relationships.
Overview
6
6
years of professional experience
Work History
Business Associate
Moses Emergency Room
10.2023 - Current
- Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to inquiries from callers seeking information.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient comfort by providing safe and timely transportation to Nursing facilities and Home.
Patient Care Associate
Montefiore Hospital
04.2023 - 10.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
Patient Care Technician
New York Presbyterian Columbia Medical Center
06.2021 - 12.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Technician, Emergency Department
Montefiore Medical Center, Wakefield Campus ED
08.2018 - 08.2020
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
Patient Care Technician, ICU
Montefiore Medical Center, Wakefield Campus ED
11.2017 - 08.2018
- Aided in the stabilization of critical patients with emergency interventions such as CPR or AED usage under supervision of RNs or physicians.
- Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
- Enhanced patient comfort by providing compassionate care, addressing concerns, and maintaining open communication.
- Maintained a clean and organized work area by performing routine equipment checks, restocking supplies, and sanitizing surfaces as needed.
Education
GED -
NYC Department of Education
The Bronx, NY06.2017
Skills
- Patient confidentiality
- Medical Software Proficiency
- Customer Service
- Collaboration and Teamwork
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Timeline
Business Associate
Moses Emergency Room
10.2023 - Current
Patient Care Associate
Montefiore Hospital
04.2023 - 10.2023
Patient Care Technician
New York Presbyterian Columbia Medical Center
06.2021 - 12.2022
Patient Care Technician, Emergency Department
Montefiore Medical Center, Wakefield Campus ED
08.2018 - 08.2020
Patient Care Technician, ICU
Montefiore Medical Center, Wakefield Campus ED
11.2017 - 08.2018
GED -
NYC Department of Education