Lillian Wallace
Summary
Results-driven Dispatch Supervisor with expertise in customer service, team management, and transportation coordination. Proven track record in optimizing dispatch operations and enhancing client communication for improved service reliability.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
RoadOne Towing
San Diego, CA
06.2025 - Current
- Coordinated dispatch operations to ensure timely service delivery and efficient resource allocation.
- Managed communication between drivers and clients, enhancing service reliability and customer satisfaction.
- Developed and implemented a comprehensive training system for the department, improving employee onboarding and performance consistency.
- Recruited, trained, and mentored new team members on company protocols and technology systems for optimized performance.
- Coordinate permitting, regulatory compliance, and administrative paperwork to support smooth business operations.
Dispatcher
RoadOne Towing
San Diego, CA
03.2020 - 06.2025
- Coordinated towing operations, ensuring timely dispatch and effective communication among drivers and clients.
- Managed fleet scheduling, optimizing routes for efficiency and minimizing response times.
- Monitored ongoing tow requests using advanced dispatch software, maintaining accurate records of service provided.
- Provided training and mentorship to new dispatch staff, enhancing team performance and operational knowledge.
- Collaborated with law enforcement agencies to coordinate accident scene responses, ensuring compliance with safety regulations.
Call Taker
RoadOne Towing
San Diego, CA
08.2018 - 03.2020
- Responded promptly to incoming calls, providing accurate information and assistance to clients.
- Coordinated towing service requests by assessing customer needs and dispatching appropriate vehicles.
- Utilized company software to log incidents, track service requests, and monitor response times effectively.
- Maintained communication with drivers to ensure timely updates on service status and location.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06-2017
Skills
- Transportation coordination
- Attendance documentation
- Employee training
- Logistics activities and coordination
- Customer service
- Scheduling expertise
Timeline
Dispatch Supervisor
RoadOne Towing
06.2025 - Current
Dispatcher
RoadOne Towing
03.2020 - 06.2025
Call Taker
RoadOne Towing
08.2018 - 03.2020
High School Diploma -
El Capitan High School