Lillian Waring

• Greeted customers at the table, described all dishes and drinks on the menu, communicated orders to and from the kitchen, and brought food and drinks to tables while maintaining customer satisfaction.
• Delivered exceptional customer service in a high-volume restaurant environment.
• Managed multiple tables simultaneously, ensuring prompt and accurate order delivery.
• Trained and mentored new staff on menu knowledge and operational procedures.

• Designed, wrote, produced, and published newsletters via Zoho Campaigns; updated company website and social media platforms (Instagram, Facebook, LinkedIn); created advertisement graphics.
• Managed client relationships using CRM software to enhance communication.
• Submitted conference proposals and attended company workshops, keynotes, and training sessions.

• Communicated orders to the kitchen and delivered food and drinks to tables while monitoring food on BBQ grills.
• Delivered exceptional customer service in fast-paced dining environment.

• Welcome, provide accurate wait times, and escort guests to their seats
• Coordinate the work schedule between my fellow hosts and myself to ensure all shifts are covered and that side jobs are completed.
• Ensure customer retention by assisting in disputes and issues between staff and customers or between staff
• Manage the register and handle cash transactions.

GPA: 3.19/4.00

• Dean's List Spring 2024
• Dean's List Summer 2025
• Dean's List Fall 2025