Lillian Wickersham
Plover,WI
Summary
Reliable online grocery associate with experience in customer service, order resolution, and accurate order handling. Known for attention to detail, time management, and friendly support that helps ensure smooth pickups and satisfied customers.
Overview
7
7
years of professional experience
Work History
Online Grocery Pickup Associate
Walmart
Plover, Wisconsin
10.2022 - Current
- Packed groceries carefully to protect temperature-sensitive and fragile items.
- Reviewed orders for accuracy before pickup and delivery handoff.
- Loaded customer orders carefully into vehicles to ensure safe delivery. into vehicles in pickup area.
- Organized pickup staging area for fast retail order retrieval.
- Addressed missing items and order issues in grocery pickup workflow to ensure customer satisfaction.
- Communicated substitution options through online shopping platforms.
- Communicated substitution updates with customers and store teammates.
- Supported new associates with pickup procedures and store service expectations.
- Completed day-to-day duties accurately and efficiently.
- Greeted customers warmly upon arrival to create a welcoming atmosphere. and provided excellent customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented innovative ideas and solutions that improved team performance and outcomes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Followed store safety standards while handling groceries and equipment.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Crew Trainer
McDonalds
Plover, Wisconsin
07.2020 - 10.2022
- Trained new crew on McDonald's station procedures and service standards.
- Coached team members on food safety and sanitation practices to ensure compliance with health regulations.
- Reinforced customer service expectations across McDonald's front counter operations.
- Supported drive-thru crew to enhance order accuracy and minimize wait times during peak hours.
- Demonstrated register and POS transactions during busy shifts.
- Guided crew through opening, closing, and shift handoff routines.
- Collaborated with management to develop strategies that elevated customer service standards across shifts.
Busser
Sky Club
Plover, Wisconsin
05.2019 - 03.2020
- Ensured that each table was properly set before seating guests.
- Reset dining tables and chairs in Sky Club lounge to prepare for next guests.
- Maintained cleanliness of restaurant dining area to enhance guest experience throughout shift.
- Monitored dining floors for trash and spills to maintain cleanliness.
- Restocked service stations with napkins, silverware, and condiments.
- Maintained a friendly attitude towards customers at all times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Education
High School Diploma -
Stevens Point Area Senior High
Stevens Point, WI05-2022
Skills
Product substitution
- Order resolution
- Customer service
- Food safety
- Order organization
- Inventory scanning
- Team training
- Time management
- Multitasking capacity
- Attention to detail
- Team collaboration
- Critical thinking
- Customer feedback
- Analytical thinking
Timeline
Online Grocery Pickup Associate
Walmart
10.2022 - Current
Crew Trainer
McDonalds
07.2020 - 10.2022
Busser
Sky Club
05.2019 - 03.2020
High School Diploma -
Stevens Point Area Senior High