Lillian Wiseman
Toldeo,Ohio
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Kroger by resolving concerns with patience and resilience. A fast learner, I adeptly mastered new recipes at J-cups, boosting repeat business. My ability to handle complaints and maintain a customer-focused approach has consistently improved operational efficiency and built lasting relationships.
Overview
3
3
years of professional experience
Work History
Consumer Service Representative
Kroger
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contacted and helped find solutions for customers with bill and or product problems.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Coordinated task assignments and managed employee break times.
- Managed paperwork and finalized store closure procedures regularly.
- Streamlined processes for front desk operations.
Line Cook
J-cups
10.2021 - 04.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Whitmer
Toledo, OH05.2024
Skills
- Patience and resilience
- fast learner
- Customer focus
- Complaint handling
- good with listening
- levelheaded
Timeline
Consumer Service Representative
Kroger
03.2024 - Current
Line Cook
J-cups
10.2021 - 04.2022
High School Diploma -
Whitmer
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