Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Yennie

Marrero,LA

Summary

Dynamic retail professional with extensive experience at Hobby Lobby, specializing in customer service and inventory management. Accomplished in conflict resolution and employee training, consistently enhancing team performance and customer satisfaction. Proficient in software applications for efficient stock replenishment, contributing to a well-organized shopping environment that boosts sales and customer engagement.

Overview

5
5
years of professional experience

Work History

Department Head

Hobby Lobby
Marrero, LA
10.2022 - Current
  • Conducted oversight of overstock items and maintained inventory control.
  • Utilized software to ensure weekly stock replenishment.
  • Maintained cleanliness and organization to ensure daily readiness for customer shopping.

Customer Service Manager

Hobby Lobby
Marrero, LA
11.2020 - Current
  • Evaluated and authenticated returns, exchanges and voids.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Guided new hires by delivering comprehensive knowledge of company initiatives.

Cashier

Hobby Lobby
Marrero, LA
11.2019 - Current
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted customers in locating store items.

Education

High School Diploma -

John Ehret High School
Marrero, LA
05-2021

Skills

  • Customer service
  • Communication skills
  • Return management
  • Organizational skills
  • Supply and inventory management
  • Customer engagement
  • Employee training
  • Conflict de-escalation

Timeline

Department Head

Hobby Lobby
10.2022 - Current

Customer Service Manager

Hobby Lobby
11.2020 - Current

Cashier

Hobby Lobby
11.2019 - Current

High School Diploma -

John Ehret High School

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Lillian Yennie