Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Youngquist

Grand Rapids,MI

Summary

Mission-driven Barista Shift Lead with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Six months of experience in specialty drink establishment with focused perspective on friendly customer service and maintaining a clean, sanitized space.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Scooter's Coffee
05.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Dogsitter

Rover.com
04.2020 - Current
  • Exercised animals regularly with walks and rigorous play activities.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Earned repeat clients by consistently providing outstanding customer service to both clients and pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Performed basic wound care and other medical aid, working with owners to handle advanced cases.

Stocker/Cashier

Purely Michigan
04.2020 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Stocked backroom efficiently by comparing item numbers with storage locations.
  • Assisted customers during busy seasons as needed.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Checked product levels and recommended new purchases.
  • Wrote monthly newsletters and assisted with logo design and the graphic design of merchandise.

Textile Processor

Goodwill
01.2020 - 03.2020
  • Performed general equipment maintenance and repair to minimize downtime.
  • Analyzed, tagged, and sorted merchandise in a neat and timely manner.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.

Education

High School Diploma -

Northview High School
Grand Rapids, MI
05.2019

Skills

  • Energetic and Outgoing
  • Adobe Systems Adobe Creative Cloud
  • Clear Communication
  • Equipment Cleaning
  • Customer Service & Relationships
  • Photograph Modification
  • Verbal and Written Communication
  • Exceptional Time Management Skills
  • Skilled at Printing Press Operations
  • Accurate Cash Handling

Timeline

Barista Shift Lead

Scooter's Coffee
05.2023 - Current

Dogsitter

Rover.com
04.2020 - Current

Stocker/Cashier

Purely Michigan
04.2020 - 05.2023

Textile Processor

Goodwill
01.2020 - 03.2020

High School Diploma -

Northview High School

Similar Profiles

CREATE PROFILE
Lillian Youngquist