A determined Esthetician candidate with a professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in Facials and waxing, with a focus on advanced facial treatments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
190th Air Refueling Wing
2023.10 - Current
Provided support to maintenance activities
Responsible for ordering aircraft parts and equipment for base organizational accounts
Pulled and reviewed customer service listings
Managed customer service programs
Tracked all due-in from maintenance and MICAP assets
Performed issues, turn-ins, and maintained proper storage for aircraft parts
Maintained the Document Control Record listing daily
Scheduled and conducted annual base organizational visits to ensure proper custodian and equipment accountabilities
Received equipment assets in DPAS and the Supply system (ILS-S)
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Provided customers with status updates for tracked packages
Coordinated incoming and outgoing shipments to maintain schedules.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Updated account information to maintain customer records.
Student Esthetician
Entourage Institute Of Beauty And Esthetics
2023.02 - 2023.10
Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Recommended retail products for at-home use.
Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.
Promoted a relaxing atmosphere for each client visit by maintaining a clean workspace and utilizing calming techniques during treatments.
Improved client satisfaction by providing personalized skincare treatments and recommendations.
Analyzed skin condition and made appropriate product recommendations.
Removed hair through exfoliation, waxing, and threading.
Provided pre- and post-service consultations to accurately assess clients' needs.
Maintained regular client list and successfully handled walk-in customers.
Individual Equipment Element Manager
190th Air Refueling Wing
2018.05 - 2023.02
Managed the Individual Equipment Element Section (IEE)
Maintained records of issued equipment for 800+ personnel
Processed organizational equipment requests
Built funding requests for deployment equipment
Government purchase card holder
Awarded Outstanding Airman of the Year for the state of Kansas in 2019
Contacted vendors to order assets, maintained tracking and costs of items
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Education
Esthetician - Esthetics
Entourage Institute of Beauty & Esthetics
Lenexa, KS
10.2023
Certificate -
Airman Leadership School
01.2021
18 Credit Hours -
Allen Community College
01.2019
2S0X1 -
Materiel Management Technical School
01.2018
6 credit hours -
Washburn University
01.2018
High School Diploma -
Shawnee Heights High School
01.2018
Skills
Outstanding time management and multitasking
Accepts responsibility and is committed to work goals
Taylor Broxterman - Licensed Esthetician (785) 554-5781
Jade Pate - Materiel Handler (785) 289-7477
Volunteer
190 ARW Unit Public Affairs Representative / Party Planning Committee
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Mentored new volunteers, fostering a supportive and inclusive team environment.
Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Timeline
Customer Service Representative
190th Air Refueling Wing
2023.10 - Current
Student Esthetician
Entourage Institute Of Beauty And Esthetics
2023.02 - 2023.10
Individual Equipment Element Manager
190th Air Refueling Wing
2018.05 - 2023.02
Esthetician - Esthetics
Entourage Institute of Beauty & Esthetics
Certificate -
Airman Leadership School
18 Credit Hours -
Allen Community College
2S0X1 -
Materiel Management Technical School
6 credit hours -
Washburn University
High School Diploma -
Shawnee Heights High School
Licensed Esthetician
Secret Security Clearance
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