Lilliana McLeod
Summary
A determined Esthetician candidate with a professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in Facials and waxing, with a focus on advanced facial treatments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
190th Air Refueling Wing
10.2023 - Current
- Provided support to maintenance activities
- Responsible for ordering aircraft parts and equipment for base organizational accounts
- Pulled and reviewed customer service listings
- Managed customer service programs
- Tracked all due-in from maintenance and MICAP assets
- Performed issues, turn-ins, and maintained proper storage for aircraft parts
- Maintained the Document Control Record listing daily
- Scheduled and conducted annual base organizational visits to ensure proper custodian and equipment accountabilities
- Received equipment assets in DPAS and the Supply system (ILS-S)
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided customers with status updates for tracked packages
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
Student Esthetician
Entourage Institute Of Beauty And Esthetics
02.2023 - 10.2023
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Recommended retail products for at-home use.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
- Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.
- Promoted a relaxing atmosphere for each client visit by maintaining a clean workspace and utilizing calming techniques during treatments.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
- Analyzed skin condition and made appropriate product recommendations.
- Removed hair through exfoliation, waxing, and threading.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained regular client list and successfully handled walk-in customers.
Individual Equipment Element Manager
190th Air Refueling Wing
05.2018 - 02.2023
- Managed the Individual Equipment Element Section (IEE)
- Maintained records of issued equipment for 800+ personnel
- Processed organizational equipment requests
- Built funding requests for deployment equipment
- Government purchase card holder
- Awarded Outstanding Airman of the Year for the state of Kansas in 2019
- Contacted vendors to order assets, maintained tracking and costs of items
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
Esthetician - Esthetics
Entourage Institute of Beauty & Esthetics
Lenexa, KS10.2023
Certificate -
Airman Leadership School
01.2021
18 Credit Hours -
Allen Community College
01.2019
2S0X1 -
Materiel Management Technical School
01.2018
6 credit hours -
Washburn University
01.2018
High School Diploma -
Shawnee Heights High School
01.2018
Skills
- Outstanding time management and multitasking
- Accepts responsibility and is committed to work goals
- Quick to learn and adapt to new tasks given
- Works well individually and as a team member
- Great organizational skills
- Client consultation abilities
- Continuing Education Commitment
- Clear Communication
- Adaptable to Changing Client Needs
- Facials
- Waxing
- Product Knowledge
- Sales
Certification
Licensed Esthetician
Secret Security Clearance
References
- Stephanie Toburen - Supply Technician (785) 458-9675
- Taylor Broxterman - Licensed Esthetician (785) 554-5781
- Jade Pate - Materiel Handler (785) 289-7477
Volunteer
190 ARW Unit Public Affairs Representative / Party Planning Committee
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Timeline
Customer Service Representative
190th Air Refueling Wing
10.2023 - Current
Student Esthetician
Entourage Institute Of Beauty And Esthetics
02.2023 - 10.2023
Individual Equipment Element Manager
190th Air Refueling Wing
05.2018 - 02.2023
Esthetician - Esthetics
Entourage Institute of Beauty & Esthetics
Certificate -
Airman Leadership School
18 Credit Hours -
Allen Community College
2S0X1 -
Materiel Management Technical School
6 credit hours -
Washburn University
High School Diploma -
Shawnee Heights High School
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