Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilliana Mojica

Douglasville,GA

Summary


Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.

Overview

9
9
years of professional experience

Work History

Lead Server/Bartender

Okiboru
10.2024 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Cultivated warm relationships with regular customers.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.

Content Moderator

Teleperformance
04.2024 - 09.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring a safer online environment for users.

General Manager

Juicy Crab
02.2020 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

Blaze Pizza
01.2017 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Biological And Physical Sciences

The University of Texas At El Paso
El Paso, TX

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Content management
  • Online research
  • Customer service
  • Critical thinking
  • Operations management

Languages

Spanish
Native or Bilingual

Timeline

Lead Server/Bartender

Okiboru
10.2024 - Current

Content Moderator

Teleperformance
04.2024 - 09.2024

General Manager

Juicy Crab
02.2020 - 04.2024

Assistant Manager

Blaze Pizza
01.2017 - 01.2020

Biological And Physical Sciences

The University of Texas At El Paso

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