Lillian Kalungi Nakayiza

• Assisted individuals with daily living activities to promote independence and well-being.
• Provided emotional support and encouragement to enhance clients' social skills and self-esteem.
• Implemented individualized care plans in collaboration with multidisciplinary teams for optimal client outcomes.
• Monitored behavioral patterns and documented progress to inform treatment strategies.
• Advocated for client needs, ensuring access to resources and services within the community.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments to provide support.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Administered medication under supervision, ensuring adherence to healthcare plans.
• Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
• Developed strong rapport with clients, facilitating trust-based relationship for effective support.
• Facilitated community integration for clients, enriching their social networks and life experiences.
• Assisted with daily living activities, running errands, and household chores.

Oversaw payroll operations, including processing of salaries, incentives, benefits, and allowances through HRIS system for enhanced employee satisfaction.

Oversaw review, monitoring, and implementation of staff welfare health and safety initiatives.

Supervised staff pension schemes, ensuring effective implementation of NSSF and PF programs.

Streamlined coordination and review of processes to enhance bank annual leave management plans.

Streamlined staff loan processing procedures to improve operational efficiency.

Spearheaded implementation and initiation of staff training processes.

Compiled and organized monthly, quarterly, and annual reports for Human Resources operations.

Facilitated candidate identification, screening, and interview processes to enhance talent acquisition efforts.

Facilitated ongoing discussions through regular meetings, bridging communication gaps between management and staff to ensure all voices are heard.

Facilitated team-building activities to enhance collaboration and strengthen relationships among staff members.

Assisted in creating job postings, tracking applicants, and maintaining applicant database. Supported recruitment efforts by managing applicant information and processing applications. Facilitated applicant tracking and database management to streamline hiring processes.

Facilitated the assessment of potential hires by conducting detailed background and reference checks.

Managed coordination of diverse benefits programs, including medical insurance, retirement plans, and vacation policies.

Reconciliation and Payments Officer | 01/2014 - 11/2016

I&M Bank Limited - Uganda

Analyzed daily cash transactions to detect and resolve discrepancies promptly.

Oversaw communication with bank regarding money transfer settlements, confirming completion of all necessary reconciliations.

Verified and reconciled bank statements, ensuring precision in financial records and compliance with accounting standards.

Established comprehensive documentation for reconciliation procedures, ensuring accuracy and consistency across business units.

Facilitated external audit processes by promptly addressing auditor inquiries related to reconciliations.

Coordinated payment operations to maintain financial obligations to suppliers and staff on schedule.

Oversaw meticulous record-keeping of all supplier and staff transactions.

Conducted thorough monthly reconciliations of balance sheets to ensure financial accuracy.

Facilitated development of ad hoc reports in response to management and auditor requests.

Conducted analysis of discrepancies between bank statements and general ledger entries to ensure financial accuracy.

Oversaw accounts payable and receivable ledgers, ensuring accurate invoice recording.

Consolidated information from multiple sources to create an insightful report for senior management evaluation.

Conducted thorough monthly reviews of intercompany transactions to guarantee precise financial reporting.

Performed systematic evaluations of reconciliations to detect and rectify discrepancies.

Facilitated month-end closing procedures, focusing on thorough reconciliation of financial accounts.

Managed accounts payable and receivable functions, ensuring accurate invoicing and timely payment processing.

Cash Management Officer | 01/2013 - 12/2013

I&M Bank Limited - Uganda

Oversaw vault operations and managed vault cash to ensure security and accuracy.

Oversaw simultaneous task management while ensuring high accuracy standards.

Facilitated seamless financial transactions by processing deposits, withdrawals, payments, and transfers with precision.

Monitored and updated knowledge of bank offerings to provide informed support to clients.

Guided customers in navigating online banking systems to enhance security awareness and usage.

Facilitated rapid and accurate transaction processing to enhance operational workflow.

Monitored and optimized financial resource levels to facilitate seamless branch operations.

Ensured adherence to insurance regulations across all branches.

Oversaw verification processes to ensure authenticity and accuracy of financial transactions from branches.

Facilitated seamless and efficient execution of cash swap transactions.

Performed detailed evaluations of vendor invoices to facilitate timely payment processing.

Facilitated financial accuracy by ensuring prompt preparation of journal entries and consistent reconciliation of bank accounts.

Analyzed daily cash balances for multiple accounts and communicated discrepancies to relevant stakeholders.

Reviewed and summarized cash activity data in monthly reports for presentation to senior management.

Oversaw meticulous record-keeping of all transactions to ensure compliance with audit standards.

Engaged with various departments to ensure alignment on payment processes and requirements.

Analyzed account statements and performed reconciliations to identify errors and mitigate fraud risks.

· Conducted currency exchanges for customers at the counter or over the phone.

Transaction processor | 02/2011 - 12/2012

I&M Bank

Facilitated efficient processing of customer transactions to enhance service delivery, encompassing deposits, withdrawals, loan payments, and additional banking services.

Delivered outstanding customer service while efficiently processing routine transactions.

Recognized and leveraged opportunities to connect customers with additional banking services.

Conducted daily reconciliation of teller drawer to maintain financial accuracy and integrity.

Executed cross-selling strategies for additional bank products to enhance customer satisfaction.

Facilitated customer account openings and ensured completion of necessary documentation.

Executed verification of customer identification to uphold compliance with legal and regulatory standards.

Resolved customer inquiries related to bank products and services.

Managed timely follow-up on customer requests to enhance service satisfaction.

Managed end-to-end wire transfer operations, providing timely service to both domestic and international clients.

Facilitated accurate handling of various financial transactions to ensure operational efficiency.

Maintained precision in verifying currency notes and managing inward and outward clearing check postings to support financial integrity.

Managed procurement and trading of currencies to enhance operational efficiency.

Supervised teller operations to ensure accurate transactions and maintain high service standards.

Fulfilled service officer duties to ensure continuity of operations.

Supported branch operations and service functions to enhance overall efficiency.

Enhanced customer service delivery through courteous support initiatives.

Managed and oversaw all project activities, ensuring accurate filing of worksheets and term reports.

Oversaw meticulous documentation of all materials and activities within the organization.

Directed comprehensive fleet management operations, ensuring optimal personnel and resource allocation.

Facilitated project coordination and tracked progress to guarantee on-time task completion.

Collaborated closely with project teams to ensure rapid detection and resolution of problems.

Coordinated with project manager to independently handle smaller projects and assist in various activities for larger project success.

Directed management of petty cash and revolving funds to ensure financial accuracy.

Oversaw meticulous documentation of organizational activities, events, and materials.

Supervised driver activities and maintained storekeeping standards to support logistical effectiveness.

Executed processing of invoice payments and account reconciliations for accounts payable and receivable.

Performed data entry tasks and maintained organized records. Updated databases to ensure information accuracy.

Managed collaboration with external auditors to streamline annual audit processes.

Ensured precision in entering assessment data for UPE and utilized student scores within the system.

Documented assessment data for head teachers across various educational institutions.

Executed data entry of academic marks for multiple schools into information management system.

Verified source documents against entered data to guarantee precision.

Managed operation of diverse office equipment, including scanners and printers, ensuring efficient workflow.

Monitored and ensured completion of pending tasks through consistent follow-up.

Spearheaded report compilation by analyzing and synthesizing gathered information.