- Participating in cultural exchange programs and homestays
- Avid Reader
- Baking
- Animal Care
Lillian M. Cruz
Lake Mary
Summary
Dynamic and detail-oriented professional with extensive experience at Language Line Solution, excelling in accurate document translation and advanced bilingual communication. Proven ability to enhance team collaboration and improve service delivery, leveraging effective communication techniques to achieve high client satisfaction.
Highly committed to nursing proficiency with empathy and advanced experience.
Easily adaptable to new tasks or responsibility.
Overview
46
46
years of professional experience
Work History
Translator and Interpreter
Language Line Solution
08.2025 - 11.2025
- Translated diverse documents, ensuring clarity and cultural relevance in communication
- Assisted in real-time interpretation during conferences and meetings, facilitating effective dialogue among participants.
- Adapted quickly to varying linguistic demands, demonstrating flexibility in handling multiple language pairs effectively.
- Collaborated with team members to enhance translation accuracy and consistency across projects.
- Researched terminology and subject matter, improving understanding of specialized content for precise translations.
- Facilitated effective communication between English and Spanish speakers during meetings and conferences.
- Adapted quickly to varying subject matters, maintaining high-quality language service under pressure.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
Globe Life Licensed Agent
Globe Life
03.2024 - 08.2024
- Educated clients on insurance products and benefits to enhance understanding of coverage options.
- Assisted in processing policy applications, ensuring accuracy and compliance with company standards.
- Developed strong client relationships through effective communication and personalized service strategies.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations to clients.
VA COMMUNITY NURSE
Veteran's Administration
01.2021 - 11.2021
- Provided patient assessments to develop individualized care plans for veterans.
- Administered medications and monitored responses to ensure optimal health outcomes.
- Educated patients and families on health management and disease prevention strategies.
- Collaborated with interdisciplinary teams to coordinate comprehensive care services.
- Assisted in training new nursing staff on protocols and best practices in veteran care.
VA NURSE MANAGER PM&RS
Veterans Administration
01.2000 - 12.2021
- Led nursing staff to enhance patient care quality and operational efficiency.
- Developed and implemented training programs for new nurses, improving onboarding processes.
- Managed departmental budgets, optimizing resource allocation for maximum impact.
- Collaborated with interdisciplinary teams to establish best practices in patient management.
- Oversaw compliance with healthcare regulations, ensuring adherence to safety standards.
- Analyzed patient feedback to drive continuous improvement in service delivery.
- Mentored nursing staff, fostering professional development and enhancing team performance.
- Spearheaded initiatives to reduce hospital readmission rates through targeted patient education strategies.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Managed 10 Registered nurses and nursing activities in out patient clinics of Rehabilitation Wound Care of high risk for amputation patients and Cardiac Rehabilitation by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Established and continuously optimized clinic schedules and individual work assignments.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the service conducting regular risk assessments and addressing potential hazards promptly.
- Worked at least 20 hours per month as clinic nurse to maintain clinical proficiency and skills.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Reduced hospital readmission rates with proactive patient and family education.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Investigated and resolved issues affecting hospital operations and patient care.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
VA NURSE MÁNAGER FOR SPINAL CORD INJURY
VA Medical Center San Juan, Puerto Rico
06.1989 - 12.1999
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed and executed strategic plans to align departmental objectives with organizational goals.
- Mentored junior managers, fostering professional growth and enhancing team performance.
- Streamlined workflows by utilizing project management tools, resulting in improved productivity.
- Conducted regular performance reviews, providing constructive feedback to drive employee development.
- Spearheaded initiatives that reduced costs while maintaining quality standards across operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed senior-level personnel working in marketing and sales capacities.
- I supervised 14 RN's, 8 LPN's, 1 Nursing assistant.
- I coordinated according to staff possibilities to cover during two days staying in the hospital when emergency such as storms or hurricanes were expected.
- I would be included to stay providing support for the nurses staying. The staff were arranged during the emergency to stay in the empty units until their tour of duty assigned.
- Launched quality assurance practices for each phase of development
- Patients in the unit were revised to identify who could go home during the weather emergency. The unit would stay only with patients that were acute.
Staff Nurse
Medical and Surgical Units
06.1985 - 06.1989
- Administered medications and monitored patient responses to ensure optimal recovery outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
- Educated patients and families on post-operative care procedures to enhance recovery processes.
- Mentored junior nursing staff, fostering skills development in clinical practices and patient management.
- Conducted thorough assessments of patients' conditions, ensuring timely interventions for critical needs.
- Streamlined workflow processes, reducing wait times and enhancing overall efficiency in patient care delivery.
- Led training sessions on new medical technologies, increasing team proficiency and improving patient outcomes.
- Administered blood products safely following established transfusion protocols while closely monitoring patients for any adverse reactions or complications.
- Recognized and reported changes in patients'' conditions promptly, initiating appropriate interventions or escalating concerns to physicians as needed.
- Provided wound care management for a diverse range of surgical incisions, pressure ulcers, burns, or other wounds requiring skilled interventions.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during hospitalization and discharge planning.
- Promoted patient safety through adherence to infection control protocols and implementation of fall prevention strategies.
- Demonstrated strong critical thinking skills in assessing patients'' conditions quickly and accurately, initiating appropriate interventions when needed.
- Established rapport with patients and families through effective communication and active listening skills, fostering trust and mutual respect during the healing process.
- Utilized electronic health record systems efficiently for maintaining accurate documentation of nursing assessments, interventions, evaluations, and patient education efforts.
- Served as a preceptor to new staff members, guiding them through orientation processes and offering mentorship during their transition into the medical-surgical unit.
- Improved patient satisfaction by providing compassionate, empathetic, and professional nursing care tailored to each patient''s needs.
- Reduced risk of complications by closely monitoring vital signs and adjusting treatments as necessary.
- Managed complex pain issues effectively using a combination of pharmacological and non-pharmacological interventions tailored to each patient''s needs.
- Enhanced patient care by developing and implementing individualized nursing plans for medical-surgical patients.
- Participated in interdisciplinary rounds, advocating for patients'' needs and collaborating on care plans to ensure optimal outcomes.
- Administered medications and treatment to patients and monitored responses.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed caseload of 40 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Staff Nurse for Pediatric Service
Hospital of Fajardo
01.1980 - 05.1985
- Administered medications and treatments according to pediatric protocols and physician orders.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
- Monitored vital signs and assessed patient conditions to ensure optimal health outcomes.
- Educated families on post-discharge care, enhancing understanding of health management practices.
- Mentored junior nurses, fostering skill development and adherence to best practices in pediatric care.
- Conducted training sessions on pediatric emergency procedures for nursing staff, improving readiness and response times.
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Utilized critical thinking skills to quickly respond to emergency situations, stabilizing patients until further medical assistance arrived.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team''s abilities.
- Delivered high-quality patient care consistently, adhering to unit protocols and hospital policies while maintaining a professional demeanor under pressure.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Advocated for patients'' needs during multidisciplinary meetings, ensuring appropriate resources were allocated for optimal care outcomes.
- Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
- Participated in ongoing professional development to stay abreast of the latest advances in pediatric nursing practices.
- Conducted thorough physical assessments to identify potential health concerns before they escalated into more serious conditions.
- Managed complex cases involving multiple specialists while maintaining clear communication channels between all parties involved in a child''s care plan.
- Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
- Promoted healthy lifestyles through teaching preventative measures such as proper nutrition, exercise habits, and hygiene routines.
- Provided education to parents on proper home care techniques, minimizing hospital readmissions and promoting long-term wellbeing.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Educated social workers and child welfare personnel on complex health issues, providing valuable insight into pediatric patients' conditions.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Improved patient and family satisfaction with compassionate and effective communication about treatment plans.
- Enhanced infection control measures, significantly decreasing incidence of hospital-acquired infections in pediatric unit.
- Advocated for patient needs with healthcare providers, securing necessary interventions for optimal health results.
- Supported patients through pain management techniques, enhancing comfort and reducing anxiety during treatment.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Emergency Room Supervisor
Concilio De Loiza
07.1979 - 12.1979
- Led emergency room operations, ensuring efficient patient flow and high-quality care delivery.
- Implemented protocols to enhance patient safety and reduce wait times in the emergency department.
- Mentored nursing staff, fostering a collaborative environment and improving team performance.
- Developed training programs for new hires, ensuring compliance with best practices and hospital standards.
- Analyzed operational data to identify areas for process improvement and increase departmental efficiency.
- Conducted regular staff evaluations, promoting professional development and addressing performance challenges effectively.
- Promoted a safe working environment by enforcing proper use of equipment and adherence to safety protocols in the Emergency Room.
- Facilitated quick response times during emergencies by developing efficient systems for staff mobilization.
- Conducted regular audits of Emergency Room inventory to prevent shortages of essential supplies during critical situations.
- Collaborated with interdisciplinary teams to optimize patient outcomes in emergency situations.
- Streamlined discharge processes, minimizing delays for both patients and ER staff.
- Implemented staff training programs to maintain high levels of competency and skill among ER nurses and medical professionals.
- Maintained accurate records related to patient care, treatments administered, medications prescribed, diagnoses made within the ER department.
- Responded effectively to crisis situations, coordinating efforts with internal departments and external agencies as needed.
- Established performance metrics for employees, setting clear expectations and driving continuous improvement in the Emergency Room department.
- Served as a liaison between the Emergency Room and other departments within the hospital, fostering strong interdepartmental relationships.
- Optimized resource allocation during peak hours, ensuring adequate staffing levels while maintaining cost efficiency.
- Assigned patients to appropriate treatment area based upon observations, vital signs and brief history.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Supervised RNs, PCAs and non-licensed nursing personnel.
- Delivered patient care through assessment to facilitate optimum patient care.
- Recruited highly qualified personnel contributing to an increase in overall team competency.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
High School Diploma -
High School Luis Veronne
Canovanas PRBachelor of Science - Nursing
University of Puerto Rico
San Juan ,PR05-1979
Skills
- Accurate document translation services
- Advanced bilingual communication
- Effective communication techniques
- Efficient task management
Interests
Timeline
Translator and Interpreter
Language Line Solution
08.2025 - 11.2025
Globe Life Licensed Agent
Globe Life
03.2024 - 08.2024
VA COMMUNITY NURSE
Veteran's Administration
01.2021 - 11.2021
VA NURSE MANAGER PM&RS
Veterans Administration
01.2000 - 12.2021
VA NURSE MÁNAGER FOR SPINAL CORD INJURY
VA Medical Center San Juan, Puerto Rico
06.1989 - 12.1999
Staff Nurse
Medical and Surgical Units
06.1985 - 06.1989
Staff Nurse for Pediatric Service
Hospital of Fajardo
01.1980 - 05.1985
Emergency Room Supervisor
Concilio De Loiza
07.1979 - 12.1979
High School Diploma -
High School Luis Veronne
Bachelor of Science - Nursing
University of Puerto Rico