Lilliann Waller
Breathe Counseling
Erie,CO
6
years of professional experience
Compassionate Graduate Student with hands-on counseling experience. Skilled in active listening, critical thinking, and culturally competent care to support individuals through evidence-based approaches. Combines academic knowledge with practical application to foster meaningful connections and collaborate effectively in team environments.
Work History
Administrative Coordinator
10 Months- Own end-to-end client payment operations, including maintaining valid payment methods for all active clients, running weekly responsibility charges, resolving declined/failed payments, and managing approved payment plans
- Verify insurance eligibility monthly for all active clients and ≥3 business days pre-intake for new clients; update copays and client responsibility in TheraNest before services and communicate eligibility changes to clinicians and Operations leadership
- Coordinated with clinicians on scheduling, eligibility changes, and service pauses, gaining firsthand exposure to how clinical and administrative decisions intersect while protecting clinician time and client welfare.
Intern
1 Year 11 Months- Wrote and published monthly educational articles for company website, increasing audience engagement and knowledge.
- Observed high-intensity counseling sessions, providing feedback and analysis during post-session discussions to enhance learning outcomes.
- Cultivated positive peer relationships through effective communication and active engagement, fostering a supportive team environment.
Shift Lead/ Barista
5 Years 2 Months- Established long-standing positive rapport with customers and staff members alike through strong communication skills.
Education
Bachelor of Arts - Psychology
- Presidential Transfer Scholarship Recipient
- Dean's List [2023-24]
- 3.85 GPA
Master of Arts - Clinical Mental Health Counseling
Skills
Effective communication
Active listening
Cultivating trust
Team collaboration
Organizational skills
Ethics and confidentiality
Reliable and accountable
Empathy
Growth mindset
Professionalism and etiquette
Counseling techniques
Timeline
Administrative Coordinator
Breathe Counseling
01.2026 - CurrentRead More
Intern
Breathe Counseling
01.2025 - 12.2026Read More
Shift Lead/ Barista
Ziggi's Coffee
01.2021 - 03.2026Read More
Adams State University
Master of Arts from Clinical Mental Health Counseling
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University of Northern Colorado
Bachelor of Arts from Psychology
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