Lillianna Lefay
Seattle,WA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
In-Home Caregiver
First Choice In-Home Care
Seattle, USA
02.2024 - Current
- Providing care in accordance with guidelines and expectations set by the client's care plan as the client needs.
- Maintaining and managing professional working relationships and adhering to rules and regulations necessary.
- Actively practicing self-management and attentiveness to ensure needs do not go unmet
Customer Support Agent
Teleperformance
UT, USA
10.2020 - 12.2021
- Managing incoming calls and issues for customer support for calls related to problems such as receiving important documents and files to technical support with an online website.
- Provided technical support and resolved issues quickly to ensure customer satisfaction.
Cap 2 Associate
Walmart
UT, USA
10.2020 - 10.2020
- Received, organized, and distributed packages from delivery line to sales floor.
- Answered questions for customers and provided detailed instructions and assistance for each individual.
- Engaged required tasks in a team oriented arrangement, with tasks being assigned equally to each member.
Education
High School -
East Chapel Hill High School
North Carolina01.2017
Skills
- Care plan adherence
- Medication management
- Personal hygiene assistance
- Emergency response
- Mobility support
- Client relationship management
- Technical troubleshooting
- Customer interaction
- Data entry
- Team collaboration
- Remote support
- Problem solving
Awards
- Boy Scouts of America Eagle Award
- National Technical Honors Society
Timeline
In-Home Caregiver
First Choice In-Home Care
02.2024 - Current
Customer Support Agent
Teleperformance
10.2020 - 12.2021
Cap 2 Associate
Walmart
10.2020 - 10.2020
High School -
East Chapel Hill High School