Titania Thompson
Kingsland,GA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
In-Home Caregiver
Personal Family Member
Kingsland, GA
03.2017 - 06.2023
- Supported individuals in their daily routines.
- Oversaw medication management and appointment scheduling.
- Recorded variances in wellness metrics.
- Demonstrated proficiency in the care and upkeep of Indwelling Pleural Catheters.
- Represented patients' interests in healthcare settings.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
General Manager
Premier Kings of Georgia
Kingsland, GA
07.2016 - 07.2020
- Directed everyday activities following established requirements.
- Achieved higher productivity and sales with strategic employee oversight.
- Maintained accurate records of inventory upkeep.
- Ensured proper operation of tools, structures, and landscapes.
- Managed detailed complaints ensuring resolution and client happiness.
- Secured a steady increase of $750 every month.
- Strategized and applied measures to enhance revenue and profitability.
- Enhanced productivity through personnel coaching on management principles, industry practices, company procedures, and technology systems.
- Promoted industry best practices and company procedures among team members.
- Oversaw a multidisciplinary team, cultivating a collaborative atmosphere.
Call Center Supervisor
Customer Service of America
Saint Marys, GA
10.2012 - 05.2016
- Utilized communication techniques to defuse tense situations effectively.
- Conducted thorough account research to curb fraudulent activities.
- Handled investigations involving disputed charges, questionable transactions, and preauthorized holds.
- Resolved top delinquent accounts amounting to $5,000 by implementing targeted strategies.
- Analyzed revenue statements to identify the consequences of irretrievable debt.
- Ensured adherence to state and federal guidelines by updating procedures.
- Generated and customized forecasting reports to plan work timelines.
- Implemented strategies to improve performance based on analyzed data.
- Enhanced workplace culture with ongoing surveillance of calls via PBX Application.
- Created and launched Agent recognition initiatives.
- Collaborated on drafting competitive Request For Proposals.
- Trained team members on performance metrics and consumer behavior identification.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Logistics Supervisor
UPS
Atlanta, GA
08.2010 - 12.2010
- Consistently entered and updated data in Delivery Information Acquisition Devices to ensure accuracy.
- Resolved issues in parcel delivery processes, recovering 3% of lost warehouse revenue.
- Managed new process, offering immediate evaluations and improvements.
- Optimized loss prevention strategies for newly implemented processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Hazardous Responsibility Manager
UPS
Atlanta, GA
03.2006 - 07.2008
- Conducted regular inspections of Damaged Materials Processing zone.
- Upheld compliance with both company policies and federal guidelines.
- Supervised efficient removal of dangerous materials.
Comprehensive Health & Safety Process Supervisor
UPS
Atlanta, GA
01.2001 - 07.2008
- Investigated injuries to determine root causes and recommend preventive measures.
- Documented and communicated all employee injury incidents and related inquiry outcomes to the casualty insurer.
- Detected dangerous conditions and formulated strategies for correction.
- Organized regular workshops for company, OSHA and DOT compliance.
- Oversaw efforts of HAZMAT trained employees and Safety Committee members.
- Promoted to Employee Relations 2003; lateral move to train new managers (June - July 2008); promoted Logistics Supervisor August 2008.
- Supported continuous improvement initiatives by actively participating in brainstorming sessions, identifying opportunities for change, and assisting with implementation efforts as needed.
Employee Relations Specialist
UPS
Atlanta, GA
03.2006 - 06.2008
- Facilitated grievance resolution meetings among company management and Union.
- Tracked warehouse activities to generate impactful reports enhancing employee relations.
- Delivered weekly reports to senior warehouse management and leadership teams.
- Organized retention activities to enhance engagement and long-term commitment.
- Coordinated efforts for both corporate fundraising events and community outreach projects.
- Performed database updates, payroll tasks, and labor report preparations.
- Delivered structured weekly sessions focused on training part-time managerial employees.
- Prepared shipping labels, Employee Identification badges and departmental expense reports.
- Oversaw all aspects of the Employee Retention Committee alongside recruitment strategies.
- Organized and conducted tours and interviews for staff transitions.
- Boosted Employee Relations Index score to an optimal level (95%) within six months.
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
Legal Assistant
American Civil Liberties Union
Atlanta, GA
01.2003 - 05.2005
- Contributed to fundraising by writing effective grant proposals.
- Contributed to conducting internal financial audits.
- Collaborated with Executive Director on lobbying initiatives and submitted documents at legislative offices.
- Conducted thorough manual and computerized legal research.
- Procured public records from state agencies; filed documents at state and federal courts.
- Managed digital record-keeping systems.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
MBA - Global Technology Management
American Intercontinental University
Dunwoody, GA12.2005
BS - Law & Legal Assistance
Morris Brown College
Atlanta, GA03.2003
Skills
- General Ledger Reconciliation
- Financial Analysis
- Quality Assurance
- Recruiting
- SAP
- Account Reconciliation
- Legal Research
- Warehouse Management
- Payroll
- Internal Audits
- Accounts Payable and Receivable
- Forecasting
- Financial Report Writing
- Databases
- Office Management
- Journal Entries
- Meeting Facilitation
- Event Planning
- Catheter Care
- Home Care
- QuickBooks
- Purchasing
- Financial Statement Preparation
- Sage
- Profit & Loss
- Microsoft Excel (10 years)
- Cleaning and sanitizing
- Transportation services
- First aid and safety
- Compassionate caregiving
- Client confidentiality
- Patient care
- Mobility support
- Progress documentation
- Care plan management
- Client documentation
- Behavior redirection
- Family communication
- Medication administration
- Condition monitoring
- Lifting techniques
- Palliative care
- Social interaction
- Recreational activities
- Feeding tube management
- Emotional support
- Physical therapy assistance
- Occupational therapy support
- Stroke recovery assistance
- Medical appointment coordination
- Companionship
- Fall prevention
- Personal hygiene support
- Patient assistance
- Range of motion exercises
- Personalized care
- Case management experience
- Recording vital signs
- Wound care
- Schedule management
- State Driver's license
- Patient advocacy
- Patient transportation
- Care plan adherence
- Patient education
- Personal care services
Timeline
In-Home Caregiver
Personal Family Member
03.2017 - 06.2023
General Manager
Premier Kings of Georgia
07.2016 - 07.2020
Call Center Supervisor
Customer Service of America
10.2012 - 05.2016
Logistics Supervisor
UPS
08.2010 - 12.2010
Hazardous Responsibility Manager
UPS
03.2006 - 07.2008
Employee Relations Specialist
UPS
03.2006 - 06.2008
Legal Assistant
American Civil Liberties Union
01.2003 - 05.2005
Comprehensive Health & Safety Process Supervisor
UPS
01.2001 - 07.2008
BS - Law & Legal Assistance
Morris Brown College
MBA - Global Technology Management
American Intercontinental University