Lillianne Dourgarian
Chico,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Apple Technician
Follett Higher Education Group
Chico, CA
04.2024 - Current
- Provided technical support to customers over the phone and in person for Apple products.
- Configured, tested, and troubleshot various Apple hardware components such as Macbooks, iPhones, iPads, and iMacs.
- Assisted customers with software installation and setup of their devices.
- Replaced faulty parts in order to restore device functionality.
- Repaired broken screens, keyboards, hard drives, memory upgrades. on Apple products.
- Maintained up-to-date knowledge of new technologies available from Apple.
Sales Associate
Follett Higher Education Group
Chico, CA
08.2022 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
Education
Bachelor of Arts - Liberal Arts And General Studies
California State University - Chico
Chico, CA05-2025
Skills
- Classroom Supervision
- Literacy support
- Early Childhood Education
- Small Group Supervision
- Classroom Management
- Positive and professional
- Time Management
- Money Handling
- Flexible Schedule
References
References available upon request.
Timeline
Apple Technician
Follett Higher Education Group
04.2024 - Current
Sales Associate
Follett Higher Education Group
08.2022 - 04.2024
Bachelor of Arts - Liberal Arts And General Studies
California State University - Chico
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