Adaptable and enterprising barista with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
2
2
years of professional experience
Work History
Shift Lead, Barista
Kuppa Joy Coffee House
11.2022 - Current
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Kept employees operating productively and working on task to meet business and customer needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista, Bookseller
Barnes & Noble
11.2021 - 11.2022
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restocked shelves and kept store displays attractive and organized to drive sales.
Assisted customers with locating books and other materials in store.
Volunteer Barista
The Frappe House
03.2021 - 06.2022
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Memorized recipes for specialty coffee beverages and seasonal offerings.