LILLIBETH APONTE
Bronx,NY
Summary
Dedicated Office Manager with nine years of experience in Child Welfare and Family Services. Proven leader in overseeing daily office operations, improving administrative systems, and ensuring compliance with agency and regulatory requirements. Highly dependable and ethical professional with strong organizational, technical, and operational management skills.
Extensive experience utilizing PROMIS and CONNX systems to maintain accurate case documentation, track services, and support program reporting. Demonstrated success in reducing operational costs, strengthening workflow efficiency, and enhancing overall office functionality. Effective collaborator who works closely with leadership, case planners, and cross-functional teams to ensure seamless service delivery and operational excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
CHILDREN'S AID SOCIETY
The Bronx, NY
12.2021 - Current
- Directed daily administrative operations for child welfare programs at Children's Aid ensuring compliance with ACS policies, OCFS regulations, and agency performance standards.
- Coordinated intake processes and multidisciplinary meetings to support timely FSI/SSO creation, PROMIS entries, and mandated documentation requirements.
- Ensured accurate maintenance of confidential case records and electronic data systems in compliance with ACS audit standards and child welfare confidentiality laws.
- Monitored program expenditures and managed budgets in alignment with ACS contract guidelines, grant requirements, and fiscal accountability standards.
- Supervised and trained administrative staff on ACS documentation protocols, tracking systems, and reporting procedures to maintain audit readiness.
- Collaborated with program directors and supervisors to support quality assurance reviews, corrective action plans, and performance improvement initiatives.
- Managed vendor contracts and office resources to ensure cost efficiency while maintaining a safe, professional, and family-centered environment.
- Coordinated facility operations and ensured offices met safety and compliance standards for children, families, and staff.
- Partnered with IT to maintain secure data systems, safeguarding sensitive client information in accordance with ACS and HIPAA confidentiality requirements.
- Strengthened workflow efficiency by strategically delegating responsibilities and optimizing administrative processes to support frontline casework staff.
Office Services Assistant
Jewish Child Care Association
Bronx, NY
07.2018 - 12.2020
- Earned promotion within seven months following superior work performance and demonstrated ability to quickly learn and master new and complex work assignments.
- Serve as back-up to Office Manager at both Bronx sites.
- First point of contact to all office equipment, catering and supply vendors.
- Communicate with Facilities Director, Building Managers and vendors to arrange work and resolve facilities issues.
- Assisted Medical Department with billing, medical records filing and updating nurse assignments on Evolve.
- Organize onboarding process for new staff including workspace assignments, office setup, office furniture and welcome kits.
- Work with Program Directors on event planning including catering, budget oversight and room configuration.
- Responsible for fleet management and oversight of eight company vehicles including maintenance and scheduling.
- Improve all file rooms by creating new processes, updating files and maintaining off-site archives.
- Utilize Chrome River database to create purchase orders and process invoices for A/P approval.
- Oversee MetroCard and gift card programs and handle distribution to clients and staff.
- Manage Office Manager's calendar and scheduling for all meetings and events.
- Manage full-time and part-time Receptionists schedules and coverage for all shifts.
- Co-lead Emergency Safety Team and maintain fire safety assignments and drill logs.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Compared vendor prices and negotiated for optimal savings.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Jewish Child Care Association
12.2016 - 07.2018
- Greeted and provided high level of customer service to parents, children and staff.
- Answered high volume of phone calls and responded to email inquiries.
- Provided administrative support to COO and Office Services department.
- Oversaw conference room and vehicle reservations.
- Created visitor logs and badges.
- Implemented new filing system, improving document retrieval time and organization.
- Developed training materials for new staff, enhancing onboarding experience and operational consistency.
Administrative Assistant
Consulting and Resources, Inc
Queens, NY
06.2012 - 11.2016
- Coordinated logistics and materials for board and committee meetings as well as events.
- Answered and screened all telephone calls.
- Ordered and managed office supply inventory while adhering to budget.
- Directed guests and routed deliveries and courier services.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports to keep Supervisor informed about office operations.
Education
Microsoft Office Suite Certification -
SUNY Bronx Educational Opportunity Center
GED Diploma -
Bronx EOC
The Bronx, NYSkills
- Employee Training
- Operations Oversight
- Quality Management
- Budgeting
- Project Management
- Operations management
- Office administration
Languages
Spanish
English
Timeline
Office Manager
CHILDREN'S AID SOCIETY
12.2021 - Current
Office Services Assistant
Jewish Child Care Association
07.2018 - 12.2020
Receptionist
Jewish Child Care Association
12.2016 - 07.2018
Administrative Assistant
Consulting and Resources, Inc
06.2012 - 11.2016
Microsoft Office Suite Certification -
SUNY Bronx Educational Opportunity Center
GED Diploma -
Bronx EOC