Lillie Covey
Account Executive
Fort Lauderdale,FL
Summary
Accomplished Dental Business Professional with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Chief Operating Officer
5 Star Holdings DBA 5 Star Smiles
Miami , FL
2022.05 - Current
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Evaluated product and service by analyzing and interpreting data and metrics.
- Established administrative and clinical policies to promote company culture and vision.
- Developed and implemented recommendations for service improvement.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Negotiated and drafted contracts with business partners, clients and vendors
- Oversaw operations and coordinated with managers to increase quarterly profits
- Directed technological improvements, reducing waste and business bottlenecks.
- Coordinated and implemented effective training for over 15 dental professionals to improve processes.
- Implemented administrative team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Practice Consultant
Island City Dental
Fort Lauderdale , FL
2007.08 - 2022.05
- Analyzed problematic areas to provide recommendations and solutions.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
MBA - Entrepreneurship
Nova University
Davie, FL 2007.01 - 2009.05
Bachelor of Science - Business Management
Columbia College
Columbia, MO 1992.09 - 1997.05
Skills
Planning and execution
undefinedTimeline
Chief Operating Officer
5 Star Holdings DBA 5 Star Smiles
2022.05 - Current
Practice Consultant
Island City Dental
2007.08 - 2022.05
MBA - Entrepreneurship
Nova University
2007.01 - 2009.05
Bachelor of Science - Business Management
Columbia College
1992.09 - 1997.05
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