Lillie Covey
Account Executive
Fort Lauderdale,FL
Summary
Accomplished Dental Business Professional with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Chief Operating Officer
5 Star Holdings DBA 5 Star Smiles
Miami, FL
05.2022 - Current
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Evaluated product and service by analyzing and interpreting data and metrics.
- Established administrative and clinical policies to promote company culture and vision.
- Developed and implemented recommendations for service improvement.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Negotiated and drafted contracts with business partners, clients and vendors
- Oversaw operations and coordinated with managers to increase quarterly profits
- Directed technological improvements, reducing waste and business bottlenecks.
- Coordinated and implemented effective training for over 15 dental professionals to improve processes.
- Implemented administrative team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Practice Consultant
Island City Dental
Fort Lauderdale, FL
08.2007 - 05.2022
- Analyzed problematic areas to provide recommendations and solutions.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
MBA - Entrepreneurship
Nova University
Davie, FL 01.2007 - 05.2009
Bachelor of Science - Business Management
Columbia College
Columbia, MO 09.1992 - 05.1997
Skills
Planning and execution
Operations oversight
Change Management
Business process reengineering
Personnel development
Financial Management
Business administration
Consulting
Staff Management
Budgeting
Financial administration
Business Development
Negotiation
Business planning
Program oversight
Training and Development
Organization and Time Management
Timeline
Chief Operating Officer
5 Star Holdings DBA 5 Star Smiles
05.2022 - Current
Practice Consultant
Island City Dental
08.2007 - 05.2022
MBA - Entrepreneurship
Nova University
01.2007 - 05.2009
Bachelor of Science - Business Management
Columbia College
09.1992 - 05.1997