Summary
Overview
Work History
Education
Skills
Accomplishments
Utilizationandtimemanagement
Communicationandpeopleskills
Certification
Meets all expected metrics and continuously learning to improve successful business approach
Timeline
Generic

LILLIE FOGG

JACKSON,CA

Summary

Lead Customer Service

Supply Chain and Sourcing professional with results-driven mindset and strong focus on team collaboration. Skilled in inventory management, supplier negotiations, and logistics optimization. Reliable and adaptable, ensuring smooth operations and meeting evolving business needs. Proven ability to contribute effectively in dynamic environments, aiming to enhance efficiency and drive success.

Dynamic individual with hands-on experience in and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Lead Quoter and Sourcing

GEXPRO SERVICES
11.2014 - Current
  • Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities, ensuring alignment with company requirements.
  • Evaluated supplier proposals using a structured scoring methodology, ensuring objective selection decisions based on predefined criteria.
  • Improved supplier relationships by negotiating contracts and establishing clear communication channels.
  • Assisted in the creation of sourcing strategies that aligned with company objectives, considering factors such as total cost of ownership, risk management, and sustainability.
  • Participated in supplier performance reviews, addressing any concerns and reinforcing expectations for quality and delivery standards.
  • Reduced lead times for critical components through efficient inventory management and strategic sourcing.
  • Result Increased on-time deliveries from suppliers by closely monitoring production schedules and proactively addressing potential delays or issues impacting service levels.
  • Reorganized supplies and increased productivity.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.

Lead Customer Service

FUJI ELECTRIC CORP. OF AMERICA
11.2008 - 01.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales/SR. Customer Service Coordinator

Star Microwave Service Corp.
09.2003 - 05.2008
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Explained charges, fees, terms of sales, and service agreements to over 20-30 customers daily.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Created and reviewed invoices to confirm accuracy.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Receptionist/Customer Service

Foam Distributors
08.1996 - 06.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Administrative Secretary/Document Control

CMS Welding & Machining, Inc.
07.1994 - 07.1996
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
  • Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
  • Responded to inquiries from callers seeking information.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
  • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
  • Expedited travel arrangements for executives by coordinating flights, accommodations, transportation services, and itineraries as needed.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
  • Streamlined communication with external stakeholders, maintaining positive image of company.
  • Enabled timely report generation by efficiently handling data entry tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Teacher (for the ages of 2-6 years)

Happy Bear Forest Learning Center
08.1991 - 06.1994
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Enhanced literacy skills with targeted reading programs.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Created and developed lesson plans to meet students' academic needs.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Education

CompUSA Microsoft Word -

CompUSA
San Jose, CA
05.2005

CompUSA, Excel -

CompUSA
San Jose, CA
04.2005

CompUSA Excel 2nd Course -

CompUSA
San Jose, CA
04.2005

Emotions Under Pressure -

Seminar Course
San Jose, CA
03.2005

Exceptional Customer Service -

Seminar Course
San Jose, CA
07.2004

Certification Card -

Red Cross Training
Hayward, CA
01.1994

Certification of Course -

Government Prep.
Hayward, CA
01.1994

Associate of Arts - Teacher Credentials

Pacific Oaks College
Pasadena, CA
01-1989

Associate of Arts - Teacher Credentials

Ohlone College
Fremont, CA
01-1988

Associate of Arts - Teacher Credentials

Chabot College
Hayward, CA
01-1987

High School -

Mt. Eden High
Hayward, CA
01.1986

Skills

  • Accurate and rapid keyboarder
  • Editing
  • Proofreading
  • Word definitions
  • Spelling
  • Sentence structure
  • Syntax
  • Grammar
  • Technical vocabularies
  • Procurement processes
  • Vendor evaluation
  • Supplier negotiation
  • Materials management
  • Compliance management
  • Sourcing strategies
  • Cost reduction
  • Stakeholder communication
  • Lean principles
  • Demand planning
  • Supplier relationship management
  • Cost reduction strategies
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Decision-making
  • Safety procedures
  • Self motivation
  • Strategic sourcing
  • Interpersonal skills
  • Analytical thinking
  • Business process improvement
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Staff management
  • Supplier relations
  • Continuous improvement
  • Written communication
  • Quality assurance
  • Project management
  • Pricing negotiation
  • Professional demeanor
  • Problem-solving aptitude
  • Performance metrics
  • Performance tracking
  • QAD /P21 experience

Accomplishments

  • Supervised team.
  • Achievement by completing with accuracy and efficiency.
  • Collaborated with high level Leaderships/ upper Management in the development of many projects to build our customer force.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Utilizationandtimemanagement

  • A problem solver who quickly grasps complex situations and turns them into manageable tasks.
  • Produce quality work even when under extreme time pressure and deadlines.
  • Proven ability to understand and follow complex instructions to successful conclusions.
  • Many years of experience successfully managing and organizing personal time and workload.
  • Collaborate in teams to produce quality reports.

Communicationandpeopleskills

  • Consistently maintain a positive attitude and enjoy helping people.
  • Articulate and very effective working with people of different backgrounds and temperaments.
  • Accurately and exceptionally record, remember, and verbally communicate detailed information.
  • Cooperatively work with others to produce and deliver required work.

Certification

  • Child Development Associate Certificate
  • CompTIA Certification
  • Project Management Professional
  • Basic Life Support Certification
  • First Aid Certification

Meets all expected metrics and continuously learning to improve successful business approach

  • Meetings with team 1 to 3 times per week to Ensure meetings create a sense of shared knowledge and purpose.
  • Engaging with employee's to track their overall performance, skills and progress and where they may need additional support to be successful in their duties.
  • Daily Decision-making from budget, best pricing, best inventory levels with Manufacturers and distributors to be competitive with our customer and continuously support their requirements.

Timeline

Lead Quoter and Sourcing

GEXPRO SERVICES
11.2014 - Current

Lead Customer Service

FUJI ELECTRIC CORP. OF AMERICA
11.2008 - 01.2014

Sales/SR. Customer Service Coordinator

Star Microwave Service Corp.
09.2003 - 05.2008

Receptionist/Customer Service

Foam Distributors
08.1996 - 06.2003

Administrative Secretary/Document Control

CMS Welding & Machining, Inc.
07.1994 - 07.1996

Teacher (for the ages of 2-6 years)

Happy Bear Forest Learning Center
08.1991 - 06.1994

High School -

Mt. Eden High
  • Child Development Associate Certificate
  • CompTIA Certification
  • Project Management Professional
  • Basic Life Support Certification
  • First Aid Certification

CompUSA Microsoft Word -

CompUSA

CompUSA, Excel -

CompUSA

CompUSA Excel 2nd Course -

CompUSA

Emotions Under Pressure -

Seminar Course

Exceptional Customer Service -

Seminar Course

Certification Card -

Red Cross Training

Certification of Course -

Government Prep.

Associate of Arts - Teacher Credentials

Pacific Oaks College

Associate of Arts - Teacher Credentials

Ohlone College

Associate of Arts - Teacher Credentials

Chabot College
LILLIE FOGG