Lillie Grant
Swannanoa,NC
Summary
Dynamic and results-oriented professional with a proven track record at Warren Wilson College, excelling in customer service and emergency response preparedness. Leveraged strong communication skills and technical problem-solving abilities to enhance guest satisfaction and safety. Adept at fostering inclusive environments and promoting personal development, demonstrating a blend of hard and soft skills critical for diverse educational and service-oriented roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dining Services Employee
Warren Wilson College
Swannanoa, NC
08.2024 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes and services to optimize guest recommendations.
- Delivered quality services while maintaining friendly and welcoming environment.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Provided attentive service and proactively assessed guest needs.
Climbing and Archery Instructor
Girl Scouts of the Southern Appalachians
Andersonville, TN
06.2023 - Current
- Fostered teamwork among students by incorporating collaborative activities into lessons that required cooperation as well as individual skill development.
- Organized fun and interactive competitions to motivate students and showcase their growth in the sport.
- Provided guidance on equipment selection and maintenance to help students optimize their gear for peak performance levels.
- Promoted an inclusive atmosphere by accommodating diverse learners with different abilities or backgrounds within each class session.
- Implemented constructive feedback mechanisms during practice sessions, allowing students to understand their strengths while working on weaknesses simultaneously in real time situations.
- Maintained accurate records of student attendance, progress, and achievements for reference throughout the season.
Camp Counselor
Girl Scouts of the Southern Appalachains
Andersonville, TN
06.2023 - 07.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Fostered a supportive, inclusive, and fun environment for all participants.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Ballroom Dance Instructor
Chattanooga Junior Cotillion
Chattanooga, TN
01.2021 - 01.2024
- Simplified complex dance movements for beginner students with clear explanations and demonstrations of proper technique.
- Managed scheduling conflicts efficiently without compromising the quality of instruction or client satisfaction levels.
- Increased students'' confidence in their dancing abilities through consistent encouragement and constructive criticism.
- Utilized different styles of teaching to accommodate students of all capabilities.
Education
High School Diploma -
Notre Dame High School
Chattanooga, TN05-2024
Skills
- Strong customer service
- Team player mentality
- Group instruction
- Wilderness First aid, CPR, and AED certification
- Communication and interpersonal skills
- Program and activity planning
- Risk assessment
- Technical problem solving
- Emergency response preparedness
- Student engagement
- Event organization
- Problem-solving
Accomplishments
- Girl Scout Gold Award
- National Spanish Honor Society
- International Thespian Honor Society
- National Honor Society
Certification
- Wilderness First Aid
- CPR/AED
- USA Archery Level 1
- Top Rope Belay
Languages
Spanish
Full Professional
Timeline
Dining Services Employee
Warren Wilson College
08.2024 - Current
Climbing and Archery Instructor
Girl Scouts of the Southern Appalachians
06.2023 - Current
Camp Counselor
Girl Scouts of the Southern Appalachains
06.2023 - 07.2024
Ballroom Dance Instructor
Chattanooga Junior Cotillion
01.2021 - 01.2024
High School Diploma -
Notre Dame High School