Lillie Haywood
Raleigh,US
Summary
Administrative and customer service professional with experience supporting City of Raleigh operations through scheduling, record management, customer service, and office coordination. Detail-oriented and highly organized with strong communication skills and the ability to manage multiple priorities while supporting programs, staff, and community services
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reservationist/Recreation Leader
City of Raleigh Parks and Recreation
04.2023 - Current
- Provide administrative support by managing facility reservations, cancellations, schedule changes, and payment processing with accuracy and attention to detail.
- Maintain electronic records, documentation, and reports in accordance with City of Raleigh procedures.
- Deliver high-quality customer service to internal staff, external partners, and the public.
- Processed refunds for cancelled bookings according to company policy guidelines.
- Coordinate with multiple departments to fulfill service requests efficiently.
- Prepare incident reports and maintain documentation to support communication and feedback.
Beauty Salon Owner
Myshai Beaute
09.2021 - Current
- Managed daily operations of the salon including client appointment booking, payment processing and resolving any customer issues or complaints.
- Established standards for customer service excellence in the salon setting.
- Researched industry trends to stay current on products, techniques and technology related to beauty services.
Newborn Nursery/Perinatal CNA
UNC Rex Healthcare
08.2014 - 02.2024
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Completed in-service training and attended performance improvement meetings.
- Collaborated with nursing staff to ensure quality care delivery to patients.
- Managed multiple tasks effectively while maintaining composure under pressure situations.
Education
Bachelor of Science (B.S.) - Behavioral Science/Biology
North Carolina Central University
Durham, NC, US07.2025
Bachelor of Arts (B.A.) - Nursing/Leave of Absence
Watts School Of Nursing
Durham, NC, US02.2024
Pre Nursing - In Leave of Absence
North Carolina Central University
Durham, NC, US01.2019
Licensed in Cosmetology - undefined
Mitchell's Hair Academy
Cary, NC02.2009
Skills
- Computer skills
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Customer service skills
- Patience and tolerance
Certification
- Certified Nursing Assistant 1 November 2006
- Licensed Cosmetologist February 2009
Timeline
Reservationist/Recreation Leader
City of Raleigh Parks and Recreation
04.2023 - Current
Beauty Salon Owner
Myshai Beaute
09.2021 - Current
Newborn Nursery/Perinatal CNA
UNC Rex Healthcare
08.2014 - 02.2024
Bachelor of Arts (B.A.) - Nursing/Leave of Absence
Watts School Of Nursing
Pre Nursing - In Leave of Absence
North Carolina Central University
Licensed in Cosmetology - undefined
Mitchell's Hair Academy
Bachelor of Science (B.S.) - Behavioral Science/Biology
North Carolina Central University