Lillie king
capac,Mi
Summary
Proven to enhance customer satisfaction and patient care at Wellbridge of Romeo, I excel in multitasking and compassion. My background includes mastering vital signs monitoring and fostering positive engagements, significantly improving service quality. With a strong work ethic and effective communication, I consistently meet critical deadlines, ensuring high-quality outcomes in fast-paced environments. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
7
7
years of professional experience
Work History
CNA
Wellbridge of Romeo
08.2022 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Chesters Chicken
Loves Travel Stop
11.2021 - 01.2022
- Ensured food safety standards were met by properly storing and handling raw chicken products.
- Collaborated with team members to ensure timely order completion and optimal workflow in the kitchen.
- Delivered exceptional service to customers with special dietary needs or preferences by customizing dishes according to their requests.
- Mastered various cooking techniques for versatile menu offerings, including grilling, roasting, frying, and baking.
- Contributed to a positive workplace environment through strong communication skills and teamwork.
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Curtsey Clerk
Kroger
01.2020 - 05.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Online Grocery Associate
Kroger
06.2021 - 10.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Food Service Worker
McDonald's
04.2018 - 01.2020
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Processed customer payments and balanced cash drawers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Capac Jr. Sr. High School
Capac, MI05-2022
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Customer Satisfaction
- Customer Engagement
- Complaint resolution
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Strong Communication Skills
- Positive Attitude and Energy
Timeline
CNA
Wellbridge of Romeo
08.2022 - Current
Chesters Chicken
Loves Travel Stop
11.2021 - 01.2022
Online Grocery Associate
Kroger
06.2021 - 10.2021
Curtsey Clerk
Kroger
01.2020 - 05.2021
Food Service Worker
McDonald's
04.2018 - 01.2020
High School Diploma -
Capac Jr. Sr. High School
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