Overview
Work History
Education
Skills
References
Timeline
Generic

Lillie Lee

Spring

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Alorica
Humble
09.2019 - 03.2024
  • Handled customer grievances with prompt resolution.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Direct Care Worker

Angel Wings Home Care
Houston
06.2018 - 02.2022
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Fostered trust and rapport with clients and their families.
  • Executed accurate medication distribution in alignment with care instructions.

Store Manager

Fast Payday Loans
Jacksonville
01.2012 - 05.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Assessed operational efficiency of the store's departments.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

High School Diploma -

Bradford High School
Starke
06-1976

Some College (No Degree) -

Rutgers Technical Training Institute
Newark, NJ

Skills

  • Customer service
  • Effective Conflict Management
  • Data analysis
  • Comprehensive Product Understanding
  • Microsoft Office, Word, Excel, and Outlook

References

References available upon request.

Timeline

Customer Service Representative

Alorica
09.2019 - 03.2024

Direct Care Worker

Angel Wings Home Care
06.2018 - 02.2022

Store Manager

Fast Payday Loans
01.2012 - 05.2018

High School Diploma -

Bradford High School

Some College (No Degree) -

Rutgers Technical Training Institute

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Lillie Lee