Lillie Lee
Spring
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
Humble
09.2019 - 03.2024
- Handled customer grievances with prompt resolution.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Direct Care Worker
Angel Wings Home Care
Houston
06.2018 - 02.2022
- Assisted clients with daily activities, including meal preparation and medication administration.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Encouraged socialization through recreational activities such as group outings and community events.
- Fostered trust and rapport with clients and their families.
- Executed accurate medication distribution in alignment with care instructions.
Store Manager
Fast Payday Loans
Jacksonville
01.2012 - 05.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Assessed operational efficiency of the store's departments.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared monthly reports on sales figures, expenses, profits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Bradford High School
Starke06-1976
Some College (No Degree) -
Rutgers Technical Training Institute
Newark, NJSkills
- Customer service
- Effective Conflict Management
- Data analysis
- Comprehensive Product Understanding
- Microsoft Office, Word, Excel, and Outlook
References
References available upon request.
Timeline
Customer Service Representative
Alorica
09.2019 - 03.2024
Direct Care Worker
Angel Wings Home Care
06.2018 - 02.2022
Store Manager
Fast Payday Loans
01.2012 - 05.2018
High School Diploma -
Bradford High School
Some College (No Degree) -
Rutgers Technical Training Institute