Lillie Love

• Serve as the primary point of contact for Cigna members, providing empathetic and professional support
• Handle inbound calls and navigate multiple systems to access and update member information in real time
• Resolve inquiries efficiently, often within a single interaction, using independent problem-solving skills
• Meet performance goals related to accuracy, responsiveness, and customer satisfaction
• Actively listen to understand member needs and deliver clear, personalized solutions using product knowledge
• Adapt quickly to evolving procedures and maintain focus and professionalism in a remote work environment
• Collaborate with internal teams to address complex concerns and enhance the overall member experience.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
• Reviewed and solved account and billing discrepancies.
• Developed strong relationships with clients, fostering trust and confidence in the company''s billing procedures.
• Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
• Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
• Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
• Received incoming information and entered into database system.
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Addressed customer needs and made product recommendations to increase sales.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Restocked and organized merchandise in front lanes.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.