Lillie Tolfree
Flint,MI
Summary
Communication professional with excellent problem solving, demonstrated ability to train, motivate, and drive continuous improvement in a high volume, fast paced environment.
Overview
2
2
years of professional experience
Work History
Leader in Training
Buckle
Flint, MI
09.2023 - Current
- Communicated with customers and professionally de-escalated customer complaints and returns in a timely and friendly manner
- Communicated effectively to fulfill orders, adapt to any changes faced, and ensured orders were delivered to the right customers in a timely manner by partnering with Fedex
- Worked on individual sales to exceed commission rates, as well as improve store numbers, while also impacting other teammates
- Collaborated with other Buckle stores to ensure guests were given exceptional service
- Weekly management planning sessions to review store and teammate numbers and plan store moves, new ideas, and teammate retraining
Pickup Service Coordinator
Meijer
Grand Blanc, MI
05.2022 - 09.2023
- Promoted from Pickup Associate to Service Coordinator leadership position after two months
- Train a diverse group of employees with varying needs and skills
- Lead a group of employees and coached on procedures, policies, and customer service
- Coordinate loss prevention and security efforts to establish a safe work environment for all employees
- Reward and motivate employees through a point-based recognition system.
Education
Bachelor of Art And Communication -
Oakland University
Rochester Hills, MI12.2023
Skills
Detail Oriented
Multitasking
Communication
Sales
Order tracking and fulfillment
Organization
Timeline
Leader in Training
Buckle
09.2023 - Current
Pickup Service Coordinator
Meijer
05.2022 - 09.2023
Bachelor of Art And Communication -
Oakland University
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