Zach Johnson
MN
Summary
Dedicated employee with strengths in customer service, time management and loan origination. Good at troubleshooting problems and building successful solutions, but also willing to seek help when needed. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Leader In Training
Green Thumb Industries (GTI)
New Hope, MN
10.2023 - Current
- Executed daily opening and closing procedures to ensure a positive customer experience
- Led weekly team meetings to discuss updates, progress, and address any concerns or issues
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed
- Trained new employees on company policies, procedures, and software systems
- Inspired teams using motivational leadership style
Private Mortgage Banker
Wells Fargo
Minneapolis, MN
09.2020 - 08.2023
- Utilized customer relationship management CRM systems to manage client information efficiently while adhering to data privacy standards
- Scheduled closing appointments with respective parties, including title companies and attorneys
- Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations
- Provided guidance to clients on selecting best mortgage product based on their individual needs and goals
- Coordinated with underwriters, appraisers, title companies, and other third parties to ensure timely processing of mortgage applications
- Monitored changes in interest rates, housing market trends, economic indicators, and industry regulations that may impact business environment
Brand Ambassador
Better Beer Society
Twin Cities, MN
08.2019 - 03.2020
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
BBA - Marketing
University of Minnesota
Duluth, MN05.2019
Skills
- Goal-Oriented
- Loan Processing
- Relationship Management
- Inbound and Outbound Calling
- Microsoft Office Applications
- Customer Service Expertise
Timeline
Leader In Training
Green Thumb Industries (GTI)
10.2023 - Current
Private Mortgage Banker
Wells Fargo
09.2020 - 08.2023
Brand Ambassador
Better Beer Society
08.2019 - 03.2020
BBA - Marketing
University of Minnesota