Lillielisa Miller
Monroe,MI
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
Washington, DC
05.2018 - Current
- Manage about 60 calls daily, resolving 85% of issues during the first call
- Decreased return rate 20% resulting in significant savings
- Provided back-end support to the sales team, helping to increase sales by 10%
Sales Service Representative
T-Mobile
Atlanta, GA
09.2015 - 06.2018
- Coordinated logistics for local trade shows, attracting over 1000 attendees per event
- Increased revenue by 15% by upselling and cross-selling products
- Decreased average order completion time by 25% by optimizing the order-tracking system
Education
Bachelor's Degree in Business Administration - Business
Baker College
Flint, MI06-2012
Skills
- Customer Service
- Sales Support
- Multitasking
- CRM
- Communication
- Documention
Affiliations
- Foreign languages
- Blogging
- Creative hobbies
- Study abroad
- Writing
- Community involvement
Accomplishments
- Academic achievements
- Scholarships
- Community service awards
- Top performer
Certification
- Customer Service Mastery: Delight Every Customer
- Sales Force: Building an Effective Sales Strategy
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Verizon
05.2018 - Current
Sales Service Representative
T-Mobile
09.2015 - 06.2018
Bachelor's Degree in Business Administration - Business
Baker College