LilliJo Sterdien-Gipe
Waconia,MN
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
8
8
years of professional experience
Work History
Cosmetologist
Spalon Montage
Chanhassen, MN
08.2023 - Current
- Provided personalized consultations to assess client needs and preferences for personal treatments.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards
- Collaborated with team members to streamline service delivery and improve overall client experience.
- Developed strong client relationships through exceptional service, resulting in repeat business and referrals
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Team Member
CosmoProf
Eden Prairie, MN
08.2022 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Took educational classes to learn about new and upcoming products.
Assistant Manager
All Seasons Garment Care
Waconia, MN
03.2018 - 10.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Front Desk Receptionist
Sanctuary Salon And Day Spa
Excelsior, MN
04.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
Education
Cosmetology
Aveda Institute
Minneapolis, MN05.2023
High School Diploma -
Waconia Senior High School
Waconia, MN05.2021
Skills
- Social skills
- Friendly communication
- Scheduling appointments
- Reflective listening
Customer Satisfaction
Customer Service
Promotional Information
Personalized Support
Social Media Networking
Timeline
Cosmetologist
Spalon Montage
08.2023 - Current
Team Member
CosmoProf
08.2022 - 04.2025
Front Desk Receptionist
Sanctuary Salon And Day Spa
04.2022 - 07.2022
Assistant Manager
All Seasons Garment Care
03.2018 - 10.2023
Cosmetology
Aveda Institute
High School Diploma -
Waconia Senior High School