Lillis Owens
Amarillo,TX
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
20
20
years of professional experience
Work History
Associate Guide on Duty
Gilnockie Tower Museum
02.2019 - 03.2023
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 25 people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Travel Planner/Lead Tour Guide
Visions Of Sacred France Tours
04.2003 - 10.2018
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Guided groups of up to 15 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
Education
Certification - Tourism And Travel Management
COE Academy of Scotland
Scotland UK04.2019
Skills
- Guided Museum Tours/Guided International Tours
- Museum History
- Educate Visitors
- International Site Visits
- Marketing and development of Promotional info
- Research historical sites abroad
- Customer Relationships
- Customer Needs Assessments
- Presentation Skills
- Event Planning
- Securing Reservations
- Script Development
Timeline
Associate Guide on Duty
Gilnockie Tower Museum
02.2019 - 03.2023
Travel Planner/Lead Tour Guide
Visions Of Sacred France Tours
04.2003 - 10.2018
Certification - Tourism And Travel Management
COE Academy of Scotland
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