Lilly Clymer
Toledo,OH
Summary
Professional hospitality worker with extensive experience in hospitality with a notable focus on Country Clubs. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Inverness Club
10.2023 - Current
- Demonstrated consistent ability and commitment to work all service areas at Inverness including, the pub, bar, and banquet areas.
- Cultivated warm relationships with members to ensure they always have the best experience possible.
- Provided attentive service during high-volume periods without sacrificing attention to detail or member relationships.
- Set positive tone for entire dining experience as first point of contact for incoming members.
- Adapted to diverse member needs, providing personalized service that increased member satisfaction.
Team Leader
Pups Paradise
09.2023 - Current
- Guided team members by delegating responsibilities according to necessity and individual strengths.
- Monitored cleaning practices of the facility and created efficient plans to keep team members on task.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Trained new team members on back and front of house functions.
Server/ Bartender
Oakhurst Country Club
05.2020 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent Member experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on clubhouse standards and best practices.
- Worked multiple outlets including beverage cart, large scale events, small tasting events, resort style pool service, fine dining, and regular bar and grille service.
Event /Banquet and Restaurant Server
Stone Oak Country Club
04.2021 - 05.2022
- Provided exceptional service to guests, ensuring a memorable dining experience.
- Improved customer satisfaction by promptly addressing guest requests and concerns.
- Enhanced team efficiency by coordinating with kitchen staff for timely food delivery.
- Assisted in organizing events and banquets to provide seamless service.
Education
High School Diploma -
Lakeland High School
White Lake, MI06-2019
Skills
- Strong work ethic
- Member and guest engagement
- Memory retention
- Customer service
- Team collaboration
Timeline
Server/ Bartender
Inverness Club
10.2023 - Current
Team Leader
Pups Paradise
09.2023 - Current
Event /Banquet and Restaurant Server
Stone Oak Country Club
04.2021 - 05.2022
Server/ Bartender
Oakhurst Country Club
05.2020 - 08.2023
High School Diploma -
Lakeland High School
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