Lilly Davis
Glendale,AZ
Summary
Dynamic and detail-oriented professional with a strong background in customer service and food preparation, honed at Red Onion. Proven ability to enhance customer satisfaction through effective communication and quality food presentation. Skilled in time management and food handling, consistently exceeding performance metrics while ensuring compliance with health and safety standards.
Overview
22
22
years of professional experience
Work History
Cook
Red Onion
Heber-Overgaard, AZ
06.2017 - 07.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Sandwich Artist
Subway Restaurants
Heber-Overgaard, AZ
05.2008 - 02.2009
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Assisted in menu development, introducing popular items that became customer favorites.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Increased repeat customer visits by providing friendly and engaging service.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Participated in community events, representing brand positively and increasing local awareness.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Streamlined sandwich-making process to reduce wait times for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
Customer Service Representative
Wal-Mart Store
Glendale, AZ
08.2003 - 10.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Cashier ) Layaway Associate
K-Mart
Glendale, AZ
11.1998 - 07.2003
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Streamlined the layaway process for improved time management and increased productivity.
- Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.
- Processed returns or cancellations promptly, adhering to company policies while maintaining excellent customer service.
- Ensured timely processing of payments by keeping track of due dates, sending reminders to customers when needed.
- Resolved customer issues regarding layaway orders in a timely manner, fostering trust and loyalty among shoppers.
- Promoted a positive shopping experience by answering customer inquiries and offering assistance as needed.
- Coordinated closely with other departments such as sales floor associates to ensure seamless integration between product selection and layaway service.
- Maintained accurate records of customer transactions, tracking payments and updating account statuses accordingly.
- Participated in department meetings to discuss best practices and suggest improvements for the layaway process, fostering a collaborative and growth-oriented environment.
- Enhanced customer satisfaction by providing efficient and accurate layaway services.
- Contributed to store cleanliness by maintaining an organized work area free from clutter or misplaced merchandise.
- Collaborated with team members to maintain an organized and updated layaway area.
- Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
- Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
- Provided ongoing communication with customers throughout the duration of their layaway contract, addressing any concerns or questions that arose during this period.
- Supported loss prevention efforts by monitoring high-value items placed on layaway and following established security protocols.
- Demonstrated adaptability when handling unexpected challenges or changes within the workplace environment, finding effective solutions quickly and efficiently.
- Increased store revenue by promoting the benefits of the layaway program to potential customers.
- Educated customers on available payment options, guiding them through the best plan for their needs and budget constraints.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Basic Education
Thomas Jefferson High
La Junta, CO04.2001
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Sanitation practices
- Grilling
- Contamination prevention
- Food waste reduction
- Performance improvement
- Food plating and presentation
- Portion control
- Food handler certification
- Hospitality service expertise
- Grilling expertise
- Beautiful presentation of food
- Food spoilage prevention
- OSHA
- Time management
- Attention to detail
- Ingredient knowledge
- Health and safety compliance
- Food storage
- High volume production capability
- Quality assurance and control
- Teamwork and collaboration
Timeline
Cook
Red Onion
06.2017 - 07.2020
Sandwich Artist
Subway Restaurants
05.2008 - 02.2009
Customer Service Representative
Wal-Mart Store
08.2003 - 10.2008
Cashier ) Layaway Associate
K-Mart
11.1998 - 07.2003
Basic Education
Thomas Jefferson High