Lilly Dukes
Columbia
Summary
Results-oriented professional with experience in training and team coordination. Known for creative problem solving and delivering engaging group instruction. Ready to leverage skills in training development to elevate employee performance and enhance customer interactions.
Overview
2
2
years of professional experience
Work History
Trainer
Whataburger
Columbia, SC
07.2025 - 05.2026
- Trained new team members on operational procedures and customer service standards.
- Developed and implemented training materials to enhance employee performance and engagement.
- Conducted regular assessments to evaluate trainee progress and provide constructive feedback.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Facilitated interactive workshops to reinforce product knowledge and service excellence among staff.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Columbia, SC
05.2024 - 07.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and provided product information.
- Maintained organized checkout area to enhance customer experience.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure seamless store operations.
- Trained new cashiers on register operation and customer service standards.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
Columbia, SC
05.2024 - 07.2025
- Prepared and cooked menu items according to standardized recipes and quality standards.
- Managed food preparation and cooking processes to ensure efficiency and consistency.
- Maintained cleanliness and organization of kitchen workstations in compliance with health regulations.
- Assisted in training new team members on food safety practices and kitchen procedures.
- Monitored inventory levels, restocked supplies, and minimized waste during food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
JOANN Fabrics and Crafts
Columbia, SC
03.2024 - 04.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized and clean checkout area to enhance customer experience.
- Handled cash, credit, and returns while ensuring compliance with store policies.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Participated in training sessions to improve product knowledge and service skills.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Westwood High School
Blythewood, SC05-2025
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
Timeline
Trainer
Whataburger
07.2025 - 05.2026
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2024 - 07.2025
Cook
Zaxby's Chicken Fingers & Buffalo Wings
05.2024 - 07.2025
Cashier
JOANN Fabrics and Crafts
03.2024 - 04.2024
High School Diploma -
Westwood High School