Lilly Henn
Baton Rouge,LA
Summary
Dynamic food and beverage service professional with extensive experience at Tchefuncta Country Club. Known for exceptional customer service, creating a welcoming guest experience, and thriving in fast-paced settings. Skilled in payment processing, inventory management, and multitasking. Licensed to serve alcohol in Louisiana and dedicated to ensuring guest satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Tchefuncta Country Club
Covington, Louisiana
05.2023 - 08.2024
- Operated the beverage cart safely across the golf course, serving players with efficiency and professionalism.
- Delivered excellent customer service while promoting a friendly, welcoming atmosphere.
- Sold and served a variety of alcoholic and non-alcoholic beverages and snacks.
- Maintained the cleanliness and organization of the cart throughout each shift.
- Monitored and restocked inventory to ensure consistent availability of products.
- Recorded sales, inventory levels, and customer feedback for management use.
- Multitasked effectively in a fast-paced, outdoor environment.
Pool House Server
Tchefuncta Country Club
Covington, Louisiana
05.2023 - 08.2024
- Delivered food and beverage service to guests, ensuring a high level of customer satisfaction.
- Took and served orders efficiently while maintaining a professional and friendly demeanor.
- Maintained the cleanliness of the pool deck and cabanas; restocked towels and amenities.
- Greeted guests, answered service-related questions, and promoted a welcoming atmosphere.
- Supported poolside events, assisted with merchandise sales, and handled guest transactions.
- Communicated special requests and allergy concerns to the kitchen staff accurately.
- I followed all food safety and sanitation guidelines during service.
- Stayed knowledgeable about current menu items and preparation methods.
Education
Bachelor of Science - Marketing
Louisiana State University
Baton Rouge, LA05-2027
Skills
- Strong customer service
- Fast-paced hospitality experience
- Friendly and attentive
- Guest-focused mindset
- Payment processing experience
- Multitasking abilities
- Organized and tidy
- Team coordination
- Quick to adapt
- Licensed to serve alcohol
- Louisiana Bar Card holder
- AACEA Responsible Vendor trained
Certification
Responsible Vendor Server Permit (Louisiana Bar Card)
Louisiana Office of Alcohol and Tobacco Control – Issued by AACEA, 2023
Timeline
Beverage Cart Attendant
Tchefuncta Country Club
05.2023 - 08.2024
Pool House Server
Tchefuncta Country Club
05.2023 - 08.2024
Bachelor of Science - Marketing
Louisiana State University
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