Lilly Hicks
Urban Sun Tanning
San Diego,CA
Summary
Positive and energetic with strong leadership and communication skills. Possesses solid understanding of training methodologies and program development, with expertise in creating engaging training sessions and assessing team performance. Committed to fostering productive a productive learning environment and driving team success.
2
years of professional experience
Work History
Team Lead Trainer
6 Months- Developed and delivered training programs for new staff, enhancing onboarding experience.
- Implemented customer service protocols in training sessions, improving client satisfaction rates.
- Monitored employee progress through assessments, providing constructive feedback on skills development.
- Facilitated team meetings to discuss training goals and performance improvements.
Tanning Consultant
4 Months- Assisted clients in selecting appropriate tanning packages and products to meet individual needs.
- Provided thorough explanations of tanning procedures and safety protocols to ensure client comfort.
- Educated customers on proper aftercare techniques to enhance tanning results and prolong effects.
- Maintained cleanliness and organization of tanning equipment and salon environment for optimal operations.
Education
Bachelor of Arts - Journalism
- Dean's List Spring 2026
- Extracurricular Activities: SDSU Cheer Team 2024-2025, Daily Aztec 2026-2027
Skills
Task prioritization
Team building
Coaching and mentoring
Negotiation
Feedback delivery
Training development
Collaboration
Task management
Timeline
Team Lead Trainer
Urban Sun Tanning
08.2025 - 02.2026
Tanning Consultant
Sun Tan City
04.2024 - 08.2024
San Diego State University
Bachelor of Arts from Journalism