Lilly Isaacs
Manteno,IL
Summary
Responsible and friendly, makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Jewels Osco
Bradley, IL
10.2023 - Current
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Greeted customers, answered questions, and provided product knowledge.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Team Member
Panera Bread
Bradley, IL
08.2021 - 10.2023
- Assisted customers with product selection and ordering process.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Cleaned surfaces with appropriate sanitizer solutions between tasks to maintain a safe work environment.
- Performed general maintenance duties such as cleaning tables and mopping floors.
- Rotated stock regularly according to first-in-first-out policy.
- Worked in fast-paced, ever-changing environment.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Prepared ingredients for meal production by washing, chopping, measuring and mixing.
- Stored food in designated containers and storage areas to prevent spoilage.
- Assisted in the preparation of salads and other cold foods as needed.
- Adhered strictly to health regulations concerning food handling procedures.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assembled take out orders quickly while ensuring accuracy.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted with customer requests and answered questions to improve satisfaction.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
Team Member
Mcdonalds
Manteno, IL
09.2020 - 07.2021
- Maintained professional demeanor during interactions with customers and co-workers.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Prepared drinks, ice cream and other special items to complete food orders.
- Processed customer payments quickly and returned exact change and receipts.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Operated drive-thru window efficiently to ensure fast order processing times.
Education
High School Diploma -
Manteno Area High School
Manteno, IL05-2021
Skills
- Cash Management
- Telephone Etiquette
- Customer Service
- Food Handling Safety
- Order Taking
- Product Knowledge
- Cleaning and Sanitizing
- Conflict Resolution
- Beverage Preparation
- Basic Food Preparation
- Relationship Building
- Team Collaboration
- Taking and Preparing Orders
- Multitasking and Organization
- Excellent Communication
Timeline
Bakery Clerk
Jewels Osco
10.2023 - Current
Team Member
Panera Bread
08.2021 - 10.2023
Team Member
Mcdonalds
09.2020 - 07.2021
High School Diploma -
Manteno Area High School