LaChandra Cassey
Beaumont,TX
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.
Overview
21
21
years of professional experience
1
1
Language
Work History
Bakery Clerk
HEB Grocery Store
Beaumont, TX
05.2021 - Current
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Verified that all products were labeled with correct pricing information.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Greeted customers, answered questions and provided product knowledge.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Listened to guests to understand needs and help each person select optimal products and services.
Operations Manager
Dollar Tree
Beaumont, TX
05.2023 - 05.2024
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed key performance indicators to measure effectiveness of operational processes.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
Customer Service Representative
Focus Call Center
Beaumont, Texas
09.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Deli Clerk
Kroger's Grocery Store
Beaumont, Texas
09.2019 - 09.2020
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Maintained records such as inventory levels or sales figures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Offered suggestions for additional items that would complement customer's order selections.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Assisted customers with selecting products from the deli case or menu board.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health regulations regarding food handling and sanitation standards.
- Rotated product on shelves to ensure freshness.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Stocked shelves with fresh items daily.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Adhered to health and safety standards while preparing food.
- Provided accurate pricing information when requested by customers.
- Utilized point-of-sale system to process payments from customers.
- Operated cash register accurately and efficiently for customer transactions.
- Inspected labels on deli products to verify accuracy of pricing.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Greeted customers in a friendly and professional manner.
- Followed recipes and customer requests to prepare meals.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Documented and entered special orders for event catering and party trays.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Supervisor
Save A Lot
Shreveport, LA
10.2017 - 02.2018
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Customer Service Representative
Teleperformance
Shreveport, LA
04.2014 - 06.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
Housekeeping Room Attendant
Margaretville Casino
Bossier City, LA
05.2015 - 12.2015
- Replaced dirty linens with clean items according to established standards of quality control.
- Organized storage areas for efficient access to materials and supplies.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
Customer Service Associate
Walmart
Natchitoches, LA
04.2005 - 10.2006
- Kept work area neat, clean, and well-stocked at all times.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed-up with customers after purchase to ensure satisfaction.
- Performed additional duties as assigned by management team.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
Cashier
Mcdoalds
Natchitoches, LA
07.2003 - 12.2005
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
Skills
- Display Maintenance
- Work Prioritization
- POS System Operation
- Display Case Setup
- Stock Rotation
- Quality Assurance
- Cash Management
- Customer Transactions
- Stock replenishment
- Food Preparation
- Temperature Control
- Relationship Building
- Stocking and Shelving
- Food handling safety
- Food Safety
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Satisfaction
- POS system expertise
Languages
English
Professional
Education
GED -
Lakeview High School
Campti, LATimeline
Operations Manager
Dollar Tree
05.2023 - 05.2024
Bakery Clerk
HEB Grocery Store
05.2021 - Current
Customer Service Representative
Focus Call Center
09.2020 - 10.2021
Deli Clerk
Kroger's Grocery Store
09.2019 - 09.2020
Supervisor
Save A Lot
10.2017 - 02.2018
Housekeeping Room Attendant
Margaretville Casino
05.2015 - 12.2015
Customer Service Representative
Teleperformance
04.2014 - 06.2016
Customer Service Associate
Walmart
04.2005 - 10.2006
Cashier
Mcdoalds
07.2003 - 12.2005
GED -
Lakeview High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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